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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Conwy, United Kingdom

HR Manager - Shared Service

HR Manager - Shared Service – Llandudno, North Wales


A great opportunity to lead a team of HR professionals in a broad function, covering the UK and ROI.  We are a business based on its people and this key role will lead and implement change, enabling all colleagues to be the best they can be, making us the No 1 employer of choice in Hearingcare.


As HR Manager, your role will entail:


  • Reporting to the HR Director and leading a team of HR generalists, providing a HR support to colleagues across the UK and ROI
  • Creating a culture where people can be their best through policy and practices
  • Being responsible for recruiting colleagues who fit our culture and being seen as a Brand Ambassador
  • Ensuring that we create a pipeline of talent for key roles
  • Demonstrating care for the work and wellbeing of those who report to you and the wider impact of your department’s deliverables
  • Facilitating innovation by anticipating change and applying out of the box thinking to solutions
  • Building, leading and inspiring the best teams to deliver excellence
  • Striving for excellence by working with agility to continually improve services and processes
  • Acting with integrity and taking accountability to deliver outcomes in the agreed quality and time


As our HR Manager - Shared Service, you should have:


  • CIPD member
  • Degree qualified together with solid experience of employment law and application
  • Experience in the recruitment for skill shortage occupations
  • Experience of retail especially in health services would be ideal


We offer a comprehensive benefits package because we care about our colleagues and aim to build the best teams.


  • Competitive Salary
  • Access to the our Support Colleague Bonus Scheme (up to 18% of salary)
  • Boots discount card (after 6 months probationary period)
  • Discounted flu vaccine at Boots Pharmacies
  • Pension scheme
  • Access to our flexible Benefit Box
  • Permanent Health Insurance
  • Life assurance cover
  • Long service awards
  • Annual leave entitlement starting at 25 days rising with length of service increments to a maximum of 30 days plus bank holidays
  • LifeWorks – a confidential support network to offer help and advice on matters in and outside of work
  • Health Hero – access to virtual GP service 24/7 365


Due to the nature of the business, successful applicants will be subject to a satisfactory DBS Check.


This is a full time role, based in our Support Office in Llandudno.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.