Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Remote, United States

Patient Care Representative

Alpaca Audiology is looking for an individual who has proficiently mastered every aspect of a Contact Center: Inbound, Outbound, Lead Generation, Social Media, and Retention.

Position provides competitive base pay plus commission (reflected in salary range).

Hybrid positions may be available with experience and background in the field.


  • Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems

  • Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment

  • Ability to multi-task and prioritize tasks effectively and efficiently

  • Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls

  • Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media

  • Ability to support to all levels of management in all areas


  • HS Diploma or higher.

  • Call center, customer service/sales experience.

  • Proficiency with technology/software applications.

  • Must be proficient in Excel.

  • Excellent verbal and written communications skills

  • Strong listening and presentation skills

  • Track record of over-achieving quota

  • Strong phone presence and experience making over 100 of calls per day

  • Experience working with a CRM and multiple systems

  • Ability to multi-task, prioritize, and manage time effectively

  • Self-Sufficient and passionate about success

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.