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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Aurora (IL), United States

Account Specialist

Aurora, IL

Account Specialist  

Purpose of the role: The Account Specialist will qualify new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. Primary point of contact for assigned accounts.


Our Offer to You:

  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development
  • Sonova’s outstanding opportunities and career growth


Covid Protocol:

Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.


Main Tasks and Responsibilities:

  • Maintain and develop strong relationships and rapport with existing customers within territory
  • Identify, prioritize, and contact new account leads
  • Collaborate closely with assigned field sales rep or key account manager
  • Manage customer communications in coordination with field team (e.g. following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio)
  • Schedule meetings for field sales reps in region
  • Solve Sonova’s customers’ largest challenges with ‘concierge-like’ approach
  • Follows up with existing customers to ensure high quality customer service is being met
  • Comply with all local, State and federal laws and requirements
  • Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis


Education and Skillset:

  • High School diploma or equivalent, Bachelor’s degree preferred
  • 3+ years experience in Inside Sales, Account Management, and/or Customer Service, Medical Device preferred
  • Proven ability to solve problems on the fly, proactively and independently
  • Provides information in a useable form and on a timely basis to others who need to act on it
  • Strong ability to manage a wide range of tasks in an efficient and organized manner
  • Adherence to moral and ethical principles in the conduct of own work and in the relationships with others
  • Ability to analyze and evaluate situations and recommended courses of action.
  • Actively contributes to achieving team results.
  • Works collaboratively with team members
  • Displays appropriate behavior and contributes to creating a positive team environment
  • Understanding of sales process and collaboration
  • Establishes effective relationships with clients to understand and meet or exceed their needs
  • Speaks and writes clearly and concisely by effectively identifying key points relevant to subject matter
  • Proficient computer skills (MS Office Suite) with a strong technical aptitude.
  • Previous experience with using a multi-phone line system
  • Experience with Salesforce and SAP preferred



We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.