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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Albany,Auckland, New Zealand

Outbound Customer Care / Appointment Setting Consultant

Our Contact Centre is the heartbeat of our business, and are creating memorable first impressions, guiding our customers on their journey to better hearing.

 

About the role:

 

As a Contact Care Consultant, you’ll be contacting existing customers to arrange appointments to come into our clinic for free hearing checks. It’s a busy role in a people focused environment where you’re well supported by the team around you and by your team leader. 

 

  • Outbound calling with a targetted number of dials an hour with the aim of booking 18+ appointments per day.
  • We prioritise customer care and service when calling, there’s very little objection handling.
  • Verifying customers information, handling voicemail and email enquiries, and meeting daily and monthly KPIs that are based on volume of dials made and the number of appointments you set. 
  • A full-time position, based in Rosedale, Albany, Auckland.
  • 40 hours per week within our Contact Centre’s operating times.
  • Flexible shifts, you decide between 8am-8pm Monday to Friday and 9am-5pm Saturday after your induction period.

 
About you:

 

  • You're motivated by KPIs/targets and have a positive, can-do mindset.
  • You strive every day to achieve great results and want to thrive personally and professionally.
  • You have a friendly, clear and warm phone manner when dealing with a diverse customer base. 
  • You bounce back quickly from challenges and have a confident and focused approach, keeping your eye on the prize.
  • You are caring and take pride in putting the customer first in every interaction.
  • Have a genuine interest in healthcare and wellbeing.
  • You are systems savvy and pick up systems quickly. 

 
Perks for you:

 

  • A friendly and social office environment with shared lunches, monthly lunches (we love to celebrate with food!), generous recognition and social budgets to celebrate and look after our social wellbeing.
  • The Contact Centre team like to reward with little things along with way like extra time off, vouchers, team events and … more food. 
  • Rewarding YOU with salaries and bonus’ designed to recognise your expertise and exceptional performance.  
  • Substantial Parental Leave Package & Paid Partners Leave.
  • A $200 Wellbeing Allowance to spend on your health and wellbeing.
  • Triton Perks – exclusive discounts to over 80 retailers and service providers.
  • Extra leave days: Birthday, YOU day, Community leave etc. 
  • Free Financial Advice Sessions.
  • Free office parking. 

 

Apply now and be part of a team that values your contributions and supports your career growth. 

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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