Virtual Care Manager

Virtual Care Manager |12 - Month Fixed Term Parental Leave

About us

At Triton Hearing we’re changing hearing, for good! We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position:

About the job

Triton Hearing’s Virtual Care Hub has been successfully supporting our nationwide clinic network for several years—providing fast, flexible, client‑centred tele‑audiology services that keep our clinics operating at full capacity and ensure New Zealanders receive timely access to care.

This hands‑on leadership position blends clinical expertise, operational management, and team development. This is an opportunity to guide a high‑performing team, maintain strong clinical and commercial outcomes, and continue shaping how virtual audiology supports our national network.

As a Virtual Care Manager, reporting to the Director of Sales and Operations, you’ll work closely with our clinic network, CSC, and wider operations teams to ensure capacity is effectively managed across the country. Your work will help mitigate trading interruptions, support clinics during peak demand, and elevate Triton Hearing’s service delivery through high‑quality virtual care.

This position is based in our Albany Virtual Care Hub where alongside your leadership responsibilities (3 days per week) you’ll maintain hands‑on clinical time, delivering tele‑audiology assessments, fittings, and client care that meet NZAS Best Practice Guidelines.

Your key responsibilities will include:

Team Leadership & Culture

• Lead, coach, and develop a team of audiologists.
• Support the Clinical Lead and Clinical Training team in co-ordinating supervision and training and development of audiologists in the network (including provisionals)
• Drive recruitment activities and help strengthen Triton Hearing’s employer brand, including student and graduate engagement.
• Foster a connected, high‑performance team and uphold best practice and client‑centred care across the Virtual Care team.

Scope of Practice & Clinical Service

• Deliver high‑quality tele‑audiology assessments and hearing aid fittings while providing expert clinical advice and appropriate referral pathways.

• Support network capacity by coordinating workload and managing resource demand.
• Drive commercial outcomes through efficient diary management and maximised clinician utilisation.
• Act with urgency and flexibility to preserve sales‑relevant time.
• Resolve complex client issues and embed learnings for continuous improvement.

Planning & Business Management

• Contribute to annual and strategic business planning.
• Identify emerging trends in audiology and recommend practical improvements.
• Own key performance outcomes across client experience, commercial targets, and employee engagement.
• Provide insights and reporting to support wider organisational priorities.

About you

You are an experienced MNZAS Audiologist who combines clinical excellence with strong people leadership. You thrive in dynamic environments and have a passion for innovation, coaching, and delivering exceptional client outcomes.

You bring:

• Significant experience as an MNZAS Audiologist.
• Proven experience leading, coaching, or mentoring clinicians.
• Strong ability to build relationships across departments and influence at all levels.
• A commercial mindset with experience improving performance, processes, or client experience.
• Excellent communication skills—able to translate complex clinical concepts into clear, client‑friendly language.
• A collaborative, solutions‑focused approach and enthusiasm for technology‑enabled care.

We encourage all qualified internal candidates to submit their applications for this exciting opportunity. As a company committed to fostering growth and development from within, we highly value the contributions of our internal team members.

This role presents a unique chance for you to leverage your existing knowledge and expertise while expanding your skill set within our work environment.

Apply now or if you have any questions please reach out to Anna Newman, Talent Acquisition Partner, anna.newman@sonova.com.

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