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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Alicante, Spain Alicante, Spain

Customer Service (Temporary)

161201

About the role

 

Formando parte del equipo de Atención al Cliente, serás el punto de contacto clave para nuestros clientes, gestionando sus necesidades de acuerdo con los procedimientos de la compañía y colaborando estrechamente con diferentes áreas internas. A cambio de tu orientación al cliente, habilidades de comunicación y capacidad de organización, encontrarás un entorno colaborativo que impulsa tu desarrollo profesional y la excelencia en el servicio.

 

More about the role

 

  • Atención telefónica para consultas, reclamaciones, incidencias y pedidos.
  • Gestión y procesamiento de abonos administrativos en el sistema.
  • Resolución de incidencias en coordinación con otros departamentos (logística, comercial, order entry, entre otros).
  • Soporte a los delegados comerciales en la gestión con clientes y coordinación de envíos de material.
  • Registro, seguimiento y resolución de incidencias en CRM (Salesforce), contribuyendo a la mejora continua.

 

More about you

 

  • Formación media o superior en Administración Comercial o similar.
  • Experiencia mínima de 2 años en funciones administrativas generalistas y atención al cliente.
  • Excelentes habilidades de comunicación, con orientación al cliente y atención al detalle.
  • Capacidad para construir relaciones, trabajar en equipo y gestionar prioridades.
  • Persona organizada, proactiva y orientada a la resolución de problemas y objetivos.
  • Nivel de inglés B2.
  • Usuario/a medio de Office; conocimientos de SAP y CRM (Salesforce) valorables.


More about what we offer


As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

 

For this vacancy only direct applications will be considered.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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