Manager Product Service Data

Are you passionate about driving the development and deployment of after-sales service processes?
At Sonova, our Global Service Team is at the forefront of enhancing service performance across our service centers worldwide. We are looking for an additional team member in Alicante, which is the largest service center in Europe.

This dedicated team owns and manages the processes around design for serviceability, how to perform a repair, required spare parts and underlying logistics and finance flows. They play a crucial role in the lifecycle management of our products and the overall customer experience. The team encompasses various roles and responsibilities, all centered product design, order management, service parts management and service performance for our diverse range of devices. 

You will be responsible for managing and optimizing the service parts' lifecycle. Your efforts will result in customer-centric, sustainable, and cost-effective service processes. This multi-faceted role combines material planning, process optimization, master data management, and the underlying logic, all while collaborating across operations and marketing functions.

Your tasks

• Create, set up and manage service parts in the ERP system, coordinate the releases with service process managers
• Spearhead the "End of Service" process, managing phase-out and inventory changes
• Improve service parts management and related processes 
• Keep documentation up-to-date
• Develop data models for forecasting service volumes
•  Own and manage the underlying master data logic

Your profile

• Strong technical background
• Interest in working with ERP systems like SAP
• Excellent communication and collaboration skills, fluent English
• Passion for details and process improvement
• Strong data analytical skills: forecasting, data modeling
• Proactive self-starter who doesn’t wait for instructions and is driven to achieve improvements and optimisations

Our offer 

We can offer you a new challenge in a global company, with interesting tasks and much more – including an open corporate culture, flat structures, support for further training and development, opportunities to take on responsibility, attractive employment conditions, and flexible working time models in various roles.  

This hybrid-mode role is based in Spain, Alicante.

Natalia Bobrova, Talent Acquisition Manager, is looking forward to receiving your complete application via our online job application platform. 

For this vacancy only direct applications will be considered.  #LI-NB1