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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Alicante, Spain

Product Service Change Manager

Are you passionate about driving product service excellence and continuous improvement in a global environment? Join our Product Service team and help us shape customer-centric, sustainable, and cost-effective service concepts that deliver high quality and performance worldwide.

 

 

Key Responsibilities

 

  • Lead and support small to mid-size product service improvement and product change projects, following internal processes (e.g., SOP-121, SOP-70).
  • Coordinate the timely implementation of product service changes to ensure seamless customer experience and operational continuity.
  • Create, update, and maintain work instructions, SOPs, and operating documentation aligned with quality standards.
  • Assist with visual documentation, including capturing and editing images of parts, products, and processes for manuals and guides.
  • Collaborate with cross-functional teams including Quality, Regulatory, Operations, R&D, Marketing, and Sales to align service processes.
  • Act as a responsible task owner for Non-Conformance (NC) and Corrective and Preventive Actions (CAPA) in line with relevant SOPs.
  • Support the development of service monitoring tools, dashboards, and reports (e.g., IRIS) to track performance and drive improvements.
  • Analyze service diagnostics data, identify trends, and propose effective corrective actions to enhance service performance.

 


Your Profile

 

  • Degree in Engineering or equivalent practical experience in an operations or service-related field.
  • Demonstrated experience in project coordination or continuous improvement within a technical or manufacturing environment.
  • Analytical and problem-solving skills, with attention to detail and process orientation.
  • Excellent verbal and written communication skills; able to convey complex information clearly.
  • Collaborative team player with the ability to work across functions and cultures.
  • Proficient in MS Office and SAP; experience with tools like Salesforce is a plus.
  • Fluent in English; knowledge of German or Spanish is advantageous.
  • Self-motivated, well-organized, and able to manage multiple priorities in a dynamic environment.

 

We kindly ask candidates to attach their CV in English.

 

Please note: We only consider direct applications for this position.

 

Sabrina Bortolussi, Talent Acquisition Manager is looking forward to receiving your complete application (including cover letter, CV, references, and certificates) via our online application platform.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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