Practice Manager/Audiologist - Armadale (WA)

Our team in Western Australia is growing and we have an exciting opportunity for an experienced QP Audiologist with leadership skills to join the team at our busy hearing clinic in Armadale (WA) as a Practice Manager/Clinician.

In this leadership role, you will oversee the clinic’s daily operations, ensuring a seamless client experience while driving business performance, and lead a team of Clinicians and front of house team members, alongside practicising as a Clinician. 

This is a permanent full-time position, working Monday to Friday.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ centres nationwide. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

At Sonova, your work can help transform people’s lives. We’re a team on a mission to help people experience the joy of sound. Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense. Join our mission and become part of our team!

What will you be doing?

• Leading the clinic’s operations to ensure clinical excellence, an exceptional client experience and business efficiency.
• Manage a team of Clinicians and Front of House team members, including coordinating team communications and fostering a collaborative clinic culture.
• Driving commercial performance, analysing results, and working with the state leadership team to achieve business goals.
• Building strong relationships with clients, responding to feedback, and continuously improving service levels.
• Assessing and diagnosing the extent of client hearing loss using a wide range of techniques, including audiometric tests
• Reporting results of assessments and tests in writing and making referrals to medical practitioners
• Recommending solutions to those with hearing impairment including amplification, implantable devices, medical interventions and assistive listening devices and providing aural rehabilitation programs
• Providing counselling, advice and information to clients and families as a part of overall treatment
• Assisting with the development and management of noise control and hearing conservation strategies
• Providing treatment and management of hearing and communication disorders that may be age related, part of a disability, or acquired as a result of injury or disease

What do you need to be successful in this role?

• University Audiology qualification or TAFE Audiometry Qualification
• Full membership of AudA or ACAud and current QP number 
• The right to live and work in Australia
• Solid audiological skills and knowledge and a minimum of 3 years’ experience as a QP Clinician
• Experience in managing clinic operations and/or teams
• Excellent levels of customer care and service, and a passion for delivering an amazing client experience
• Ability to learn and understand new software with training
• Proven ability to achieve KPI's
• Well-developed interpersonal, negotiation and problem-solving skills
• Commitment to continued professional development
• Good team working skills
• Ability to network with GP's and other allied health professionals

What's in it for you?

• Competitive salary, bonus plan and benefits
• Relocation assistance where applicable
• Paid CPD leave for your professional development
• Salary packaging options
• Paid parental leave
• Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre and Employee Assistance Program (EAP)
• A values driven and people-centred culture
• Being a part of a dynamic and supportive team with a global company that is at the forefront of innovation in the hearing industry
• Access to the cutting-edge technology of Phonak and Unitron and the opportunity to work with innovative tools such as our online Speech Perception Test
• Ethical client-centred service and clinical autonomy – we give you the tools, skills and practices, you apply them your way
• A strong focus on clinical excellence and skills development
• An environment where clinician input is highly valued and you have the opportunity to be heard and make a difference

Sounds Interesting?

Submit your application or reach out to Careers.ACaustralia@sonova.com with any questions or to arrange a confidential chat.

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