Account Manager - Chicago

Chicago

Account Manager

Purpose of role: The Account Manager will focus on cultivating new business within the region, managing his / her time effectively by focusing on the right accounts in their region and collaborate and coordinate effectively with internal partners to ensure optimal resource deployment.  

Main Tasks and Responsibilities:

• Make required number of sales calls per week to current  or new customers within territory
• Maintain and increase sales of all products within territory
• Promotion and demonstration of new products
• Training on the fitting and fine tuning of products and software
• Coordinates with Regional Key Account Managers and Regional Directors to deploy at certain and preidentified key account clinic locations to maximize Phonak demand.
• Coordinates with inside sales rep group to pursue leads generated by team within territory and to support covered clinical accounts.
• Collaborates with Regional Directors, Trainers, Regional Key Account Managers, Inside Sales Support and Marketing/Inner circle to accomplish sales and growth objectives.
• Coordinates with trainers to ensure optimal deployment
• On-boarding and training of new accounts
• Needs analysis and provide product solutions for accounts
• Negotiate pricing
• Provide recommendations on marketing strategies for customer business growth
• Maintain strong relationships and rapport with existing and new customers within territory
• Ensure all customer needs are met through personal or group product training
• Represent Phonak at national and regional meetings as required
• Achieve sales quota as assigned in territory
• Comply with internal policies and procedures for documenting customer visits in CRM system on a daily basis
• Work closely with Business Development Manager to transition and on-board new accounts
• Work closely with Customer Trainers on difficult fittings
• Comply with internal policies and procedures, including documenting customer visits in Salesforce
• Maintain timely and accurate expense reporting in Concur
• Comply with all local, state and federal laws and requirements
• Other duties as assigned
• Travel up to 75%

Success will be measured by:

• Sales targets for fully owned accounts, owned points of sale of assigned key accounts, activity levels and funnel progress in owned accounts
• Financial targets

Education and Skillset:

• Bachelor’s Degree or equivalent work experience required, Masters or AuD preferred
• Knowledge of HI technology and practices, previous experience assisting patients independently
• Experience in the hearing healthcare industry and/or business consulting preferred
• Action oriented, competitive, develops own talent, and drives for results
• Takes responsibility/accountability
• Courageous, curious and inquisitive
• Proficient knowledge of HI technology and industry practices, appropriately independent
• Experience fitting Phonak technology preferred
• Effective verbal and written communication and presentation skills
• Experience with CRM systems, Strong Microsoft office skills

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@Sonova.com

Health Benefits and Perks:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO, floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

If the applicant selected for this role resides in CA, CO, NY or WA we adhere to the pay transparency required in those states. This role's pay range is between:  $80,000 –  $100,000.