Account Specialist

Who we are 

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. 

Hybrid | Aurora, IL 

Account Specialist 

The Account Specialist qualifies new customer leads and facilitates appointments for high potential accounts for assigned field sales reps/key account managers; owns process to increase share of wallet within existing accounts primarily on remote means via the use of technology such as telephone, VS, and online meetings. Primary point of contact for assigned accounts. 

Responsibilities:  

• Maintain strong relationships and rapport with existing customers within territory 

• Identify, prioritize, and contact new account leads 

• Collaborate closely with assigned field sales rep or key account manager 

• Manage customer communications in coordination with field team strategy (e.g., following up on appointment action items, managing relationship with customers, developing leads at new accounts within portfolio) 

• Build relationships with the customer throughout the sales process 

• Schedule meetings for field sales reps in region 

• Solve Sonova customers’ largest challenges with ‘concierge-like’ approach 

• Follows up with existing customers to ensure high quality customer service is being met 

• Comply with all local, state and federal laws and requirement 

• Comply with internal policies and procedures for documenting customer interactions in CRM system on a daily basis 

• Other duties as assigned 

 More about you:  

• Prior experience in Inside Sales, Account Management, and/or Customer Service 

• Proven ability to solve problems on the fly, proactively and independently 

• Detail orientated  

• Strong ability to manage a wide range of tasks in an efficient and organized manner 

• Ability to build and maintain strong relationships in a remote setting 

• Excellent verbal and written communication skills 

• Understanding of sales process and collaboration 

• Strong desire to provide superior customer service 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova 

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you!  

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact mailto:wholesale.HR@sonova.com  

 What we offer: 

• Medical, dental and vision coverage* 

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts 

• TeleHealth options 

• 401k plan with company match* 

• Company paid life/ad&d insurance 

• Additional supplemental life/ad&d coverage available 

• Company paid Short/Long-Term Disability coverage (STD/LTD) 

• STD LTD Buy-ups available 

• Accident/Hospital Indemnity coverage 

• Legal/ID Theft Assistance 

• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*  

• Paid parental bonding leave  

• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) 

• Robust Internal Career Growth opportunities  

• Tuition reimbursement 

• Hearing aid discount for employees and family 

• Internal social recognition platform 

• D&I focused: D&I council and employee resource groups 

*Plan rules/offerings dependent upon group Company/location. 

This role's pay range is between: $20 to $26 an hour. This role is also commission eligible/bonus eligible.  

How we work: 

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.