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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Aurora (IL), United States

Clerk, Quality Assurance

155106

Who we are

 

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

 

Valencia, CA

 

Clerk, Quality Assurance (Onsite)

 

Cross functional interface with multiple departments to ensure accurate receiving of incoming biohazardous materials, keeping accurate data records throughout the process, creation of Failure Analysis Records, and data entry on the complaint records. (Un) packs or (un) wraps items such as raw materials, assemblies, parts, supplies, equipment, etc. Verifies quantities, documentation, and conformance of materials to stated identifications; logs receipt of items on system, processes all documentation in an accurate and timely manner Conducts decontamination and photo documentation of RMA products.

 

Responsibilities:

  • Liaise with Global Customer Service, Complaint Management, Clinical Quality Assurance, Receiving Department, Failure Analysis, and Legal Department to facilitate the proper receipt and handling of RMA products.
  • Accurately Receives orders into SAP to ensure the highest quality and accuracy in the handling of all products into Decontamination areas.
  • Decontaminate explanted RMA product following written procedure.
  • Process decontamination email notifications and Explant Device Information Sheets (EDIS) in accordance with defined procedures.
  • Process and identify returned products flagged for Legal Hold and sequester and secure as appropriate.
  • Log in and sort RMA products for External FA and perform disposition of Aging RMA’s.
  • Perform photographic documentation on returned RMA products.
  • Follow written procedures in processing returned devices.
  • Maintain accurate and detailed notes and entries in a database.
  • Performs additional related work as needed.
  • Other duties as assigned.

 

Travelling Requirement: N/A

 

 

More about you:

 

Education

  • High School Diploma or GED

Nice to Have

  • AA or AS completed in any discipline.

 

 

Work Experience

  • 2-5 years with organizational responsibilities and independent work experience.

Nice to Have

  • Experience working with Biohazard material.

 

 

Language(s)/ Level

  • English/ Fluent

 

 

IT Skills

  • Microsoft Office (Outlook, Word, Excel); Familiarity with Internet use e.g. cloud-based services.

Nice to Have

  • MS Powerpoint

 

 

Further Requirements

  • Perform Inspections using a Microscope.
  • Ability to maintain accurate and timely database records.

 

 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 

 

 What we offer:

  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
    • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
    • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups     

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $20.00/hr - $30.00/hr (based on location). This role is also bonus eligible. 

 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

 

 

 

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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