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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Aurora (IL), United States

Hearing Consultant

Position Summary

This position requires the ability to make an average of 80-120 outbound calls daily. The role also includes the use of customer management software to manage and track the results of your contacts and different types of lead sources. The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results.

 

Responsibilities

 

  • Outbound calling on assigned warm and new potential leads
  • Set of qualified appointments for the assigned line of business using scripting guide for the different types of leads
  • Collect, record, and accurately maintain pertinent consumer information, and ensure the accurate input of that data into specified Customer Relationship Management (CRM) system
  • Answer return inbound calls as needed after initial outbound contact
  • Maintain quality service by following organizational standard operating procedures
  • Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
  • Take inbound call overflow as needed to maintain overall Contact Center client service levels
  • Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company
  • Build relationships and collaborate with network partner front office staff and hearing care professionals
  • Comply with all regulatory compliance training, policies and procedures, and Contact Center best practices
  • Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
  • Meet and maintains required appointment metrics and contribute to overall department goals
  • Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
  • · Other duties as assigned

 

Qualifications/Skills

General Skills and Attributes:

 

  • 1 – 3 years of established inside sales and Contact Center experience
  • Target driven with a proven track record of such achievements
  • Willingness to make contact and build rapport on the phone on a highly consistent basis
  • Comfortability with making an average of up to 120 sales calls per day to warm leads and scheduling appointments
  • Excellent interpersonal communication skills with the ability to communicate effectively and articulately in writing and verbally
  • Ability to manage time effectively while multitasking in a fast-paced environment
  • Effectively manage objection and rejection
  • Professional telephone etiquette skills
  • Highly motivated with a willingness to be coached
  • Strong problem-solving and organizational skills
  • Intermediate MS Word and Excel working knowledge
  • Proficient order entry speed
  • Has the ability to build empathy with clients having possible communication difficulties
  • A keen commercial awareness combined with a motivation to succeed

 

Education:

High School diploma or equivalent required


Work Experience:

At least one-year phone-based inside sales and contact center experience preferred


Statement of Other Duties:
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described

 

Job Type: Full-time

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.