Logistics Manager, Americas

We're looking for an experienced Logistics Manager, Americas to lead and optimize our regional distribution network across the United States, Canada, and Mexico. This high-impact leadership role is responsible for ensuring products move efficiently, accurately, and cost-effectively from receipt through delivery, returns, and inventory management across retail, eCommerce, marketplace, drop-ship, and direct-to-consumer channels.

As a key member of the operations team, you will lead a regional logistics organization, manage strategic 3PL partnerships, drive operational excellence, and help build a scalable supply chain that supports continued business growth across the Americas.

What You'll Do

• Lead and develop a regional logistics team spanning the U.S., Canada, and Mexico
• Manage warehouse operations through both direct and third-party facilities, ensuring strong service, inventory accuracy, and operational performance
• Oversee transportation, distribution, and cross-border logistics activities while optimizing service levels and cost efficiency
• Establish and manage KPIs, SLAs, and operational performance reviews with logistics partners
• Drive continuous improvement initiatives across warehousing, transportation, inventory control, systems, and automation
• Partner cross-functionally with Sales, Customer Service, Supply Chain, Finance, IT, and Global Operations to support business growth and customer satisfaction
• Manage logistics budgets, cost-improvement initiatives, and performance reporting for regional leadership
• Lead logistics readiness for product launches, promotions, marketplace fulfillment, and peak demand periods

What You'll Bring

• 7+ years of progressive experience in logistics, warehousing, transportation, distribution, or supply chain operations
• Proven leadership experience managing warehouse operations, logistics teams, and third-party logistics (3PL) providers
• Strong knowledge of inventory management, order fulfillment, transportation, returns, and reverse logistics processes
• Experience establishing and managing operational KPIs, service levels, and continuous improvement programs
• Strong financial acumen with experience managing logistics budgets, transportation costs, and vendor performance
• Experience with ERP and warehouse management systems; JDE experience is a plus
• Excellent communication, stakeholder management, and problem-solving skills
• Bachelor's degree in Supply Chain, Logistics, Operations, Business, or a related field (or equivalent experience)
• Fluent English required; Spanish language skills strongly preferred

Preferred Qualifications

• Experience in consumer products, retail, eCommerce, or omnichannel distribution environments
• Knowledge of import/export regulations, customs compliance, dangerous goods, and cross-border logistics within the Americas
• Experience leading warehouse optimization, systems implementations, automation, or network transformation projects

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova 

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you!  

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. 

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $97,584 – $121,980 annually. This role is also bonus eligible.