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Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
 

Aurora (IL), United States

Lyric Clinical Trainer - West Coast

Lyric Clinical Trainer

Purpose of role:  The Lyric Clinical Trainer will be responsible for contributing to the achievement of the Phonak Lyric sales and profitability objectives by providing audiological and technical training designed to increase Clinician/Dispenser knowledge and skills to fit the Phonak Lyric extended wear product.  The trainer must regularly communicate information on account and competitive activities to sales and marketing personnel and provide effective clinical service to assigned customers.

Our Offer to You:

  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development
  • Sonova’s outstanding opportunities and career growth

Covid Protocol:

Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.

Main Tasks and Responsibities:

  • Lyric clinical and educational specialist for their geography
  • Play key role in increasing fitter confidence and competence in successfully fitting Phonak Lyric
  • Assess accounts’ physical and clinical equipment along with fitters’ clinical skills and commitment to help sales and marketing with new clinic or expansion decisions
  • Certify fitters who are onboarding are trained to sufficient level to see patients
  • Support sales of Lyric within specified geography; work closely with Account Managers
  • Needs analysis and coaching of Lyric providers through any Lyric KPI shortfalls
  • Maintain strong relationships and rapport with customers within geography
  • Work closely with sales and marketing to ensure all Lyric Clinical needs are met through personal or group product training
  • Provide remote support for customers by phone and e-learnings as required
  • Represent Phonak and speak at national, state and regional meetings
  • Participate in Open Houses and other consumer marketing events
  • Comply with internal policies and procedures for documenting Clinical visits in CRM system on a daily basis
  • Maintain expense reporting weekly and manage specified geography with in OPEX guidelines
  • Work with other Phonak resources when needed; ability to coordinate and use inside and outside resources for complex customer accounts and/or issues
  • Travel up to 75% of the time, sometimes overnight
  • Other duties as assigned by management

Education and Skillset:

  • Master’s degree in Audiology, AuD. Preferred  
  • At least 2+ years Clinical Audiological Experience
  • Lyric fitting experience and previous industry  experience a plus
  • Ability to work under pressure and a strong willingness to perform and strive for exceptional results
  • Active listening will be key to success in this role
  • Must have good communication and relationship building skills
  • Up to date knowledge and application of information in the field of audiology, hearing science, and amplification
  • Strong public speaking skills preferred
  • License in Audiology with strong experience with hearing instruments required

 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.