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Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Aurora (IL), United States

Technical Support Representative I

Aurora, IL

Technical Support Representative I

Purpose of role: The Technical Support I (TS I) is responsible for communicating to consumers via phone calls, written communication, and social media. When appropriate, the TS I will partner with the consumer's hearing healthcare professional to develop a solution appropriate for the consumer's need.

 

Our Offer to You:

  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development
  • Sonova’s outstanding opportunities and career growth

 

Covid-19 Vaccination Policy: Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.

 

Main Tasks and Responsibilities:

  • Answer 70+ inbound calls daily
  • Complete accessory pairing and troubleshooting
  • Answer product questions and provide referrals to local hearing healthcare professionals
  • Work cross functionally to provide an effortless customer experience
  • Demonstrate flexibility and out-of-the-box thinking ensuring exceptional patient benefit and success

 

Education and Skillset:

  • High school diploma or equivalent, Some college preferred
  • Minimum 1 year technical support experience preferred
  • Excellent troubleshooting / problem solving skills
  • Proficient with Microsoft Office & Outlook, CRM/ERP experience preferred
  • Display empathy, demonstrates steps of acting listening
  • Attention to detail with every customer interaction

 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@Sonova.com

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.