Clinical Specialist - San Francisco / Bay Area

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

San Francisco/ Bay area

Clinical Specialist

Create and execute a strategic territory business plan designed to meet and exceed 100% to quota annually through surgical / hospital & clinical (AuD) selling. Manage territory-based business growth under the direction of the Regional Manager by initiating, supporting and selling to strategic Cochlear Implanting centers and assisting in developing pathways for patients to access therapy in order to maintain and grow existing sales base. Pursue new business opportunities through strategically planned sales activities and market analysis.

Responsibilities:

Sales Responsibilities: Analyze the Market, Business Planning Achieve Results

• Develop, implement and deliver strategic territory level business plan to achieve or exceed sales targets / quota.
• Demonstrate ability to handle multiple and competing priorities.
• Analyze market to create and execute call plans to maximize maintenance and growth of the AB territory business including competitive accounts / customers.
• Identify issues that are affecting AB sales at both AuD centers and aligned Hospitals; develop and execute plans to overcome objections and demonstrate the ability to position AB’s value proposition and competitive advantages. 
• Use sales planning and reporting system as directed, to include but not limited: SFDC, pre-call planning, territory business plans, account business plans, customer business reviews, post-call and weekly reviews with line manager.
• Manage time appropriately to ensure maximum coverage within territory with a focus on adequate time spent on proactive sales activities to achieve optimal level of exposure and results.
• Understand hospital decision making / hierarchy and decision making responsibilities to maximize territory revenue.
• Work closely with the Regional Manager to fiscally manage the territory budget to maximize the impact and return on investment in the market.
• Accurately identify center needs and strategically leverage teams for assistance in execution as appropriate (BEA, E&T, Principal CS, etc.) to maximize impact in region through a thorough account by account planning process.
• Work closely with the BEA to appropriately identify volunteers and utilize the volunteer organization within the region in order to increase sales.
• Work directly with schools and educational programs within the region if the activities will positively affect sales.
• Collaborate with Education and Training to develop advanced training events when it meets the strategic need of the territory and region.
• Provide related CI education to referral sources within the territory and region.
• Plan, implement and deliver effective sales / product presentations to customers, defining objectives and measuring success.
• Probe to understand and confirm customers’ needs, handle objections, and gain commitment by customers on actions to drive revenue growth and maximize profitability.
• Respond to customer requests and resolve complaints in a prompt and effective manner.

Clinical Selling:

• Provide on-site clinical support in and during surgery.

• Provide on-site clinical support for patient fitting and device programming at cochlear implant centers. Provide support on other clinical issues involving cochlear implants, such as candidacy criteria, assessment procedures, difficult case management including integrity testing, and clinical studies, seeking input from appropriate personnel at home office or other field teams to accomplish these activities.
• Effectively train customers on the theory, features and use of AB systems by incorporating key messages and positioning as appropriate.
• Participate in the AOC program by demonstrating the ability to:
• Troubleshoot all AB products
• Use AB’s TeleCare program
• Document all reports using AB’s corporate issue tracking system within the required 4-day reporting guideline.
• Other duties as assigned.

Travelling Requirement: up to 50%

 More about you:

Education

• Masters or AuD. degree in Audiology (or related profession).

Nice to Have

• Certificate of Clinical Competence in Audiology or ABA Certified preferred.

Work Experience

• One to three years of clinical audiology experience with both adult and pediatric patients with cochlear implants preferred.

Nice to Have

• Sales experience preferred.

Professional Competencies

• Knowledge of electrophysiological testing with implants (ESRT, Neural Response Measurement) preferred.
• Experience fitting and troubleshooting patient’s external equipment and software issues preferred.

Language(s)/ Level

• English/ Fluent  

IT Skills

• Proficient in MS Office Suite

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact  

 What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $74,400/yr - $111,600/yr. This role is also commission eligible. 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.