Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Como, Australia

Frontline Team Leader WA


Following recent growth and expansion of our clinic network, we are currently seeking an experienced Frontline Team Leader for a cluster of WA Connect Hearing clinics. Reporting to the State Manager Sales & Operations and being part of the Sales & Operations Leadership team, in this role you will work closely with the State Manager to lead a team of Client Care Representatives across 8 clinics in WA focusing on the achievement of sales targets, retention, growth, outstanding client service, and leading the day-to-day clinic operations.


Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 140+ centres nationwide. We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world.

At Sonova, your work can help transform people’s lives. We’re a team on a mission to help people experience the joy of sound. Every day, we push the boundaries of audio technology so our customers can enjoy life without limitations. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.


Engaging, inspiring and retaining top quality talent sits at the heart of our capacity to deliver client service excellence. If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.


What you will you be doing:

  • Leading, coaching and developing a team of Client Care Representatives across 8 WA clinics
  • Creating an environment whereby teams provide superior customer care at all times.
  • Working closely with the State Manager to meet or exceed the region’s budgets.
  • Ensuring diary capacity is managed, via optimal rostering & appointment management.
  • Attracting, leading, motivating, developing and retaining great talent within the region.


What you need to be successful in this role:

  • Proven track-record in a similar role
  • Previous experience in a multi-site environment
  • Demonstrated experience leading and developing a geographically dispersed team
  • Excellent communication and interpersonal skills at all seniority levels
  • Ability to travel on a regular basis, including overnight travel to regional locations
  • Experience in retail and/or medical device and regulation industry highly regarded


What's in it for you:

  • Competitive remuneration package including bonus and car allowance
  • Salary packaging options
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn eLearning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning


Sounds interesting?

If you feel that this opportunity is right for you we'd love to hear from you!

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.