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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Cambridge, United Kingdom

Customer Service Advisor

157960

 

Join Our Friendly Team as a Customer Service Advisor!

 

Are you someone who loves helping others and solving problems? If so, we’ve got the perfect role for you!
As our Customer Service Advisor, you’ll be the go-to person for patients who need support with their hearing devices. You’ll chat with them, figure out what’s wrong, and make sure they get the best possible service. Whether it’s troubleshooting issues, handling orders and returns, supporting families and carers, you’ll be making a real difference in their lives.

 

We’re looking for someone who’s:

  • A natural problem solver who enjoys finding solutions
  • Great at communicating and making people feel heard
  • Organised and detail-oriented
  • Comfortable using IT systems (SAP, Salesforce, Radius—don’t worry, we’ll help you learn!)
  • Fluent in English (bonus points if you know another language!)
  • Adaptable and cool under pressure

 

Most importantly, we want someone who genuinely cares about providing excellent service!

 

 

What’s in it for you?

  • A supportive, friendly team that works together
  • The chance to be part of groundbreaking hearing technology
  • A globally connected work environment where your ideas matter

 

*Initial 3-month contract, with potential for extension.

 

If this sounds like your kind of role, we’d love to have you on board! Ready to join a team that’s all about making a difference? Please get in touch!

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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