Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

East of England, United Kingdom

Hearing Wellness Advisor - Welwyn Garden City World of Hearing

Hearing Wellness Advisor / Retail Sales Advisor – Welwyn Garden City World of Hearing

An opportunity to join the team at our innovative and technology led World of Hearing store where cutting edge technology is fused with traditional customer service to deliver personal customer experience and outstanding hearing outcomes.

If you’re outgoing, enjoy helping people and confident to work with a dedicated team and the latest technologies to help customers hear as well as they can, we want to hear from you.  We provide full training and reward our Hearing Wellness Advisors with a competitive salary and benefits.  It’s a great opportunity to begin and develop a career within a retail health environment.


A Hearing Wellness Advisor with Boots Hearingcare  will:


  • Communicate brilliantly to provide customers with information about Hearingcare and personalised advice on looking after their ear health and hearing
  • Perform routine hearing screening tests and book hearing assessments for the Audiologists as appropriate
  • Assist customers with hearing aid maintenance and care
  • Train in specialised Hearingcare services including wax removal through Microsuction to support the audiologist when needed or other screening health checks related to hearing
  • Train in the fitting of certain hearing solutions to customers.
  • Support the stores KPIs by keeping your own and the store Audiologists’ diaries busy with appropriate appointments
  • Sell and promote use of consumables and ear care products.
  • Work with Boots Opticians and Pharmacy to promote hearing care

A Hearing Wellness Advisor will have:


  • Confidence in approaching and actively engaging customers
  • An interest in store targets and be a team player in hitting them
  • Ability to attend our training centre as required in Llandudno
  • Self-reliance, taking accountability for your own learning and performance in store
  • Interest in becoming knowledgeable about hearing health and care pathways
  • Experience of working in a retail/healthcare environment an advantage
  • Great partnership with the Audiologists and store team
  • Interest in technology and experience of operating iPads and computers


Training and expectations


During your initial training you’ll spend some time away from home in the Boots Hearingcare Academy* in Llandudno as well as training in store and some online sessions.  Once qualified, you’ll be supporting our customers and the instore  team of Audiologists in achieving store targets by actively engaging with customers, providing specialised advice and access to hearing care information.

We offer a competitive salary which will increase once qualified, comprehensive benefits package (including Boots staff discount)  and a results based quarterly bonus scheme paying out at between 9.5% to 28.5% of basic salary.


This is a full time role with requirement for some weekend working.  Successful applicants will be subject to a satisfactory enhanced DBS Check.


*travel reimbursement and accommodation will be provided

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.