Groot-Bijgaarden, Belgium
Operations Manager | HQ
Join Our Team as Operations Manager !
Offering innovative hearing solutions to enable our customers to enjoy life to the fullest – that’s our ambition. As number one on the Belgian market, we are constantly looking for talented and enthusiastic new colleagues. Working at Sonova Retail Belgium means working in a company which is part of the world's leading manufacturer of hearing solutions, the Sonova Group. In more than 90 countries, our hearing solutions improve people's lives. A career with us has therefore no limits!
Today, we are seeking a talented Operations Manager to lead our Operations Department and ensure unparalleled customer experiences.
The position as Operations Manager
You will play a crucial role in shaping the future of our company by ensuring business growth and the best customer experience. You will develop and implement the appropriate operational streams together with the Operation Department: Sales Service, Sales Process and Project, Real Estate and Facility. You will lead and oversight the Operations Department (14 people, incl. 3 Direct Reports), by planning, directing and coordinating business operations. You will stand for delivering high added value to the business through operational excellence, strategic growth, real estate and facility management.
Key responsibilities
- Operational excellence management (by ensuring the efficiency and continuous improvement of the company’s processes)
- Determine needs, reduces costs and analyses areas requiring improvement.
- Foster an organization of continuous process improvement by partnering with senior leadership to identify opportunities for sales process improvement and facilitating successful implementation of new programs by ensuring a well-defined, efficient process is in place.
- Provide the link between all the departments: Sales, Marketing, Finance, HR and Medical.
- Strategic growth management
- Work with the team to develop future growth plan and strategy, including optimization and scale of operations.
- Work closely with internal departments to preform business analysis and define opportunities for enhancement and growth.
- Lead the Project team on all expansion efforts as it pertains to openings and Acquisitions.
- Real estate and facility management (for hearing centers and HQ)
- Manage and oversight the real estate department, including planning, directing and coordinating lease administration, facilities management and commercial real estate.
- Direct the facilities management and maintenance of our centers.
- Work with local marketing and global branding teams to assure that brand messaging is properly represented in our retail centers.
- Lead the lease management efforts to ensure that our leases for our nationwide real estate portfolio are maintained and kept current.
- Negotiate lease terms in line with our business interests and the local markets.
- Purchasing and inventory management (by maintaining high level stock management and driving purchasing efficiency)
- Lead the purchasing process to keep full control on cost and ensure proper qualitative requirement are in place and respected.
- Lead the demand planning process by ensuring all departments are connecting and working together to deliver excellence.
- Oversight inventory management and related matters to deliver high level working capital KPI’s.
Your profile and key experience
- Master's Degree in Management or equivalent experience.
- Previous experience in a similar role is highly valued.
- Excellent communication skills in Dutch, French, and English.
- Strong organizational abilities with a process-oriented mindset.
- Flexibility, resilience, and a hands-on approach.
- Proficiency in MS Office and ERP systems.
- Understanding of P&L, budgeting, and forecasting.
Why join us
We offer you :
- A full-time position with a salary in line with the market.
- Extra benefits such as company car and fuel/charging card, laptop, mobile phone, meal vouchers, 13th month, health and group insurance, representative costs, employee assistance program, access to discounts/benefits platform, 2 days of training per year, 12 extra holidays per year (ADV/RTT).
By applying for this job, you also join a leading group in the hearing solutions market, which pays particular attention to the well-being of its customers, and which offers high-quality and innovative hearing solutions. You work as part of a warm team in which everyone feels welcome, and you have the necessary tools to develop your professional skills.
If you're ready to take on this exciting challenge and drive operational excellence, we want to hear from you! Apply now and take the next step in your career journey with us !