Manufacturing Systems & Software Product Manager

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Kitchener, Ontario

Manufacturing Systems & Software Product Manager

About the Role

We are looking for a Manufacturing Systems & Software Product Manager to coordinate the implementation of Manufacturing Systems & Software (MSS) in production and repair facilities worldwide. This role involves planning, coordinating, and executing the rollout of advanced test and configuration equipment and proprietary software to Group Companies, Key Accounts, and Distributors globally. The ideal candidate will ensure smooth deployment, configuration, training, and tracking for specialized hardware and software solutions.

Responsibilities: 

· Global Application/System Process Step Ownership for MSS/Tools. 

· Responsible for creating and implementing rollout plans for the introduction of specialized test and configuration equipment and software applications at Sonova globally. 

· Define and write requirements for MSS features. 

· Prioritize feature development within the MSS team and coordinate global deployment. 

· Define the delivery roadmap, communicate it globally, and organize online information sessions as needed. 

· Prepare work instructions and training materials, including updating Software portal pages for processes related to MSS. 

· Train global experts and trainers on how to operate and troubleshoot the equipment, both on-site and remotely. 

· Ensure the minimum possible production downtime due to equipment or infrastructure failure. 

· Monitor the progress of software version upgrades and other important parameters. 

· Collect performance and reliability data from the field to support Key Performance Indicators. 

· Support the global organization with the validation process according to the Corporate Process Validation Policy. 

· Act as Global OT (Operational Technology) Technical Owner, ensuring compliance with security directives and functional requirements. 

More about you:   

· Bachelor’s degree in engineering or equivalent experience in a similar position (preferably in the hearing instrument industry). 

· Project management certification. 

· Minimum 5 years of experience in the hearing aids, medical devices, or a related industry. 

· Experience in IT infrastructure, networking, and databases. 

· Fluent English (spoken and written). 

· Experience with ERP software (SAP), lifecycle management software (Polarion). 

· Familiarity with risk analysis and statistical tools. 

· Experience working with complex technical systems. 

· Background in hearing instrument measuring techniques. 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova 

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you!  

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@sonova.com 

What we offer: 

• Exciting and challenging work environment 

• Collaborative culture 

• Opportunities for continuous self-improvement 

• Opportunities for flexible hybrid model work environment 

• A company that values diversity and inclusion 

• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions 

• Mentorship program and career development plans 

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025. 
 

How we work: 

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.