Senior Project Manager Product Improvements

Sonova is a global leader in innovative hearing solutions: from personal audio devices and wireless communication systems to audiological care services, hearing aids and cochlear implants. We operate through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license) and Advanced Bionics as well as recognized regional brands. At Sonova we create sense by bringing sound to life.

Sonova has more than 17,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position: Senior Project Manager Product Improvement.

Overview: As the Senior Project Manager Product Improvement you will be play a key role in executing Product Failure Analysis and Product Improvement projects contributing to our overall and Product Reliability strategy Reporting to the Director Sustaining Engineering, this role is integral to achieving our must-win priority of delivering an optimum customer experience by enhancing product reliability.

What you’ll do:

• Lead and manage product improvement projects according to Sonova’s PLE (Post-Launch Engineering) process
• Lead and manage analysis of product field issues according to Sonova’s Product Failure Analysis process
• Responsible for development and deployment of custom in-ear hearing instrument improvement actions that result in significant repair rate reductions year-over-year
• Support development and continuous improvement of PLE and Product Failure Analysis processes
• Support on the execution (e.g. daily management), continuous improvement, and monitoring of these processes
• Ensure the timely deployment of product change actions to avoid manufacturing and supply chain disruptions
• Execute and document product changes following our Change Control process
• Collaborate with cross-functional teams to identify and address product reliability improvement opportunities
• Act as NC and CAPA owner according to the respective SOPs

What you bring to the team:

• University degree in mechanical, electrical engineering or a related field of study
• 5+ years of work experience with a combination of product improvement, project management, manufacturing of medical devices, and product quality/reliability
• Experience with different problem-solving methods
• Collaborative, goal-oriented, transformation and continuous improvement mindset
• Ability to work collaboratively across functions
• Fluency in English, both written and spoken
• Proficiency in MS Office, SAP, and Fitting software; Sales Force experience is a plus

What makes us a great place to work for:

• Exciting and challenging work environment

• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

We change lives through our products and services – help us make a difference!

Sonova Canada has been recognized by HRD Canada as one of Best Places to Work 2023.

Take a look at how you can Create Sense with us!

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.