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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Kitchener (ON), Canada

Senior Technical Support Specialist

About the Role 

 

As a member of our global Manufacturing Engineering team, you will be supporting production and repair systems within the Technical Support & Education team. In this role, you will provide technical support and training to employees on various processes, ensuring seamless operations and knowledge sharing. Additionally, you will participate in the rollouts of new systems, ensuring a smooth transition and minimizing disruptions. Furthermore, you will collaborate with our manufacturing and repair facilities to validate new processes, ensuring they meet quality and efficiency standards. 

  

Responsibilities: 

  • Provide second level technical and applications support for the manufacturing and service equipment and software.
  • Creation and implementation of rollout plans for the introduction of specialized equipment at Sonova Group Companies and Distributors.
  • Train the local specialists and users how to operate and troubleshoot the equipment on-site or remotely.
  • Ensure minimal disruption to production caused by equipment or infrastructure malfunctions or operator errors.
  • Coordinate link to technical equipment specialists and operations team, and communicate technical issues, problems and suggestions for improvements.
  • Support the Validation of Custom Manufacturing and Service processes, including rollouts and changes, in the region.
  • Support the Corporate Manufacturing Engineering  team in Continuous Improvement projects in the region.

  

More about you:   

  • A bachelor's degree in Electronics or a related field, or an equivalent education in the technology sector. 

  • A minimum of 5 years of hands-on experience in electronics or a similar technology field, including support and training. 

  • Possess strong analytical skills, efficiency, and a strong focus on providing customer solutions and exceptional services. 

  • Experience in IT infrastructure, networking, and databases. 

  • Experience with ERP software (SAP), ticketing software (ServiceNow). 

  • Demonstrate ability to organize tasks effectively and prioritize them accordingly. 

  • Fluent in both written and spoken English. 

 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova 

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you!  

 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@sonova.com 

 

What we offer: 

 

  • Exciting and challenging work environment 

  • Collaborative culture 

  • Opportunities for continuous self-improvement 

  • Opportunities for flexible hybrid model work environment 

  • A company that values diversity and inclusion 

  • Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions 

  • Mentorship program and career development plans 

 

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025. 
 

 

  

 

How we work: 

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. 

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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