Service Design & Deployment Manager

Sonova is a global leader in innovative hearing solutions: from personal audio devices and wireless communication systems to audiological care services, hearing aids and cochlear implants. We operate through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license) and Advanced Bionics as well as recognized regional brands. At Sonova we create sense by bringing sound to life.

Sonova has more than 17,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position: Service Design and Deployment Manager.

Overview: The primary purpose of the Service Design and Deployment Manager is to design customer centric, sustainable and cost effective ITE service concepts in global, cross-functional collaboration and to deploy them effectively across service operations worldwide.

What you’ll do:

• Responsible for developing ITE service concepts as part of new product design and development to improve service cost, product reliability, customer centricity and sustainability.
• Trigger projects considering and optimizing total cost of service, i.e. product refurbishment, changes in SAP, in site equipment and tools, etc.
• Collaborate with stakeholders to gather insights, align and validate service concepts with overall product strategies and goals.
• Incorporate product reliability objectives into service concepts.
• Analyze service costs and identify opportunities for process improvements, cost reduction and optimization while maintaining high-quality standards.
• Take a holistic approach to service design by considering the entire product lifecycle, from initial product development to end-of-life.

What you bring to the team:

• Bachelors degree or equivalent
• 2 to 3 years of experience in a similar role
• Extensive experience in cross-functional project work and collaboration
• Experience working in a regulated, medical devices industry an asset
• Knowledge and application of project management tools, processes, and best practices
• Strong understanding of finance and costing, reliability methods and analytics
• Able to communicate complex topics to customers and stakeholders both verbally and in writing

What makes us a great place to work for:

• Exciting and challenging work environment

• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans
• We change lives through our products and services – help us make a difference!

Sonova Canada has been recognized by HRD Canada as one of Best Places to Work 2023.

Take a look at how you can Create Sense with us!

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.