Technical Services Technician

Who we are 

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. 

Kitchener, Ontario 

Technical Services Technician  

This role is responsible for the initial build of new development projects as well as assembly of products, and qualification of processes required for OC and GC Manufacturing sites. 

Responsibilities:  

• Working as part of the Product Development team, builds, tests and verifies initial prototype models of potential new products.   

• Participates in Production Trial Runs (PTR) providing comments directly into the SharePoint PTR repository. 

• Provides feedback as to concerns regarding manufacturability of products and potential difficulties of assembly builds.  Recommends improvements /changes to products and/or processes. 

• Assists in the preparation of assembly instructions and drawings.   

• Builds or modifies specialized parts or components required by other R&D team leads.  

• Assembles or modifies specialized parts to be used in production at our main Operating Centers or in support of products and processes in our Group Company labs. 

• Maintains an inventory of required parts in the prototype area, requesting more parts when inventory requires replenishment. 

• Performs other duties as required by Manager. 

 More about you:  

• College Diploma in Process Design. In the absence of an academic degree, candidates must be able to demonstrate a successful track record in a relevant field. 

• 5+ years of experience in a similar role  

• Extensive experience in cross-functional project work and collaboration  

• Experience in working a regulated, medical devices industry 

• Established ability to positively motivate and influence others to build a strong team 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova 

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you!  

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact wholesale.HR@sonova.com 

What we offer: 

• Exciting and challenging work environment 

• Collaborative culture 

• Opportunities for continuous self-improvement 

• Opportunities for flexible hybrid model work environment 

• A company that values diversity and inclusion 

• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions 

• Mentorship program and career development plans 

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025. 
 

How we work: 

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.