eCommerce Manager (B2B) (Hybrid)

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Kitchner, ON (Hybrid)

eCommerce Manager 

Responsible for managing the day-to-day activities of our global eCommerce portfolio. You will work closely with teams across our Commercial Excellence framework to ensure the capabilities of our eCommerce channel aligns with overall Hearing Instruments (HI) Business strategy. This is a great opportunity for a person with a proactive, can-do attitude who wants to help drive eCommerce to the next level.

Responsibilities:

• Manage and support the rollout and delivery of commercial marketing campaigns to all eStores globally, including launch and pre-order activities to all eStores globally including working collaboratively with content creation teams to develop assets for eCommerce activities
• Train local Group Ccompany (GC) teams on eCommerce best practices and pilot new tools/features that will contribute to commercial excellence activities and develop a strong eCommerce community within the HI Business
• Ensure HI product listings and content on eStores globally (landing pages, product pages, search optimization recommendations, etc.) are aligned with global and local business processes
• Responsible for collecting and managing customer feedback (internal/external) so our eCommerce user experience aligns with customer needs and follows UX best practices and recommendations
• Manage the coordination, triaging and prioritization of business requests with global, local and IT teams to ensure timelines are met
• Technical Communication: liaise with Corporate or local IT (SAP, AEM) to identify ongoing technical issues that impact sales growth in this channel and follow up to resolution
• Responsible for collecting and managing customer feedback (internal/external) so our eCommerce user experience aligns with customer needs and follows UX best practices and recommendations
• Manage the coordination, triaging and prioritization of business requests with global, local and IT teams to ensure timelines are met
• Technical Communication: liaise with Corporate or local IT (SAP, AEM) to identify ongoing technical issues that impact sales growth in this channel and follow up to resolution

More about you:

• Bachelor’s Degree in business or technology or equivalent work experience
• Professional development in B2B eCommerce, digital marketing, or digital solutions a strong plus
• 5+ years’ experience in B2B eCommerce, digital marketing, or B2B2C web and portal development
• Software, web and mobile software development a strong plus (HTML, CSS, JS) highly preferred
• Experience as a collaborator who can work across operating styles and can bring together multiple perspectives
• Experience in modern methodologies around innovation and digital (lean, agile etc.)

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer:

• Exciting and challenging work environment

• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.