Share this Job

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Ladysmith, Canada

Customer Care Representative

Connect Hearing is seeking it’s newest member to join the team in the role of Customer Care Representative based in Ladysmith, BC.
If you are fun, energetic and have a flair for customer service, we want to hear from you! As Canada’s only hearing care provider to win countless Top Employer awards, we can ensure an exciting and rewarding career in one of the fastest growing industries.



You are responsible for providing quality customer service in an efficient and timely manner while running the day to day operations of the hearing clinic. Duties include, but are not limited to, general office administration, scheduling & calendar management, billing, customer service, sales and minor cleaning and repairs of hearing aids (on the job training provided).    

Your Profile

You are a motivated and eager-to-learn individual who strives to be in an fun, engaging environment helping others. You enjoy a challenge and strive for constant learning. You have prior retail, clinic and/or office experience and enjoy working with the elderly and/or hard of hearing in a customer service focused role. You are very comfortable learning new proprietary programs and systems, and feel comfortable working on a computer daily.



We offer a welcoming professional environment to include medical benefits, variable incentives, paid sick days, corporate rates on a variety of services plus discounts for you and your family. Come work with one of Canada’s leading organisations in hearing health care and start making a difference in someone’s life today!

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.