Apply now »

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Mexicali, Mexico

Director of NPI and Process Development, Americas

Director, Engineering – NPI & Process Development, Americas

 

Mexicali, BC, México – Onsite (Presencial)

 

Join Sonova in a pivotal leadership role shaping engineering, new product introduction, process development, and after-sales service across the Americas. As Director, Engineering – NPI & Process Development, Americas, you will lead the development of smart, scalable, and efficient manufacturing and service processes for both new and existing products.

 

You will partner with Operations, R&D, Quality, Commercial, and Finance teams to successfully introduce new products, improve regional service capabilities, and build a high-performing engineering organization that delivers measurable improvements in quality, cost, efficiency, and customer experience.

 

Responsibilities:

  • Lead and develop the Americas Engineering, New Product Introduction, and Process Development organization, building a strong and highly capable team.

  • Establish a robust process-development capability and technology roadmap that supports efficient, scalable, and cost-effective manufacturing and service operations.

  • Own the successful execution of new product introductions, ensuring products are validated, delivered on time, and prepared for a smooth transition into manufacturing.

  • Partner with R&D and manufacturing teams throughout the design process, including pFMEA and dFMEA activities, to ensure production requirements and process parameters are fully considered.

  • Drive continuous improvement across manufacturing and after-sales service processes throughout North and South America.

  • Develop and maintain regional governance for service policies, best practices, complaint management, quality improvements, and operational performance.

  • Use operational, financial, and statistical data to improve productivity, resource utilization, product quality, service costs, and overall P&L performance.

 

More about you:

  • Bachelor’s degree or equivalent experience; a master’s degree or MBA is preferred.

  • 10+ years of progressive experience in operations, engineering, manufacturing, or a related field.

  • 5+ years of leadership experience building high-performing teams and driving cross-functional continuous improvement with measurable P&L results.

  • Demonstrated success leading complex initiatives across Operations, Engineering, Commercial, Quality, and Finance.

  • Strong expertise in project management, manufacturing processes, financial analysis, and data-driven decision-making.

  • Exceptional communication and influencing skills, with the ability to simplify complex topics, gain stakeholder alignment, and lead teams through change.

  • Experience in a regulated or medical-device environment, Lean Six Sigma Green Belt or Black Belt certification, and ERP-system proficiency are preferred. Willingness to travel up to 40% is required.

 

Don’t meet all the criteria? If you’re willing to go all in and learn, we’d love to hear from you!

 

What we offer:

  • Benefits in accordance with the Federal Labor Law (LFT)

  • Savings fund (Fondo de Ahorro)

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
164776

Apply now »