Audiology Support (Remote)

Sonova is a global leader in innovative hearing solutions: from personal audio devices and wireless communication systems to audiological care services, hearing aids and cochlear implants. We operate through four businesses – Hearing Instruments, Audiological Care, Consumer Hearing and Cochlear Implants – and the core brands Phonak, Unitron, AudioNova, Sennheiser (under license) and Advanced Bionics as well as recognized regional brands. At Sonova we create sense by bringing sound to life.

Sonova has more than 17,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position: Audiology Support (Remote).

Overview: We are seeking an Audiology Support Representative who is passionate about providing exceptional customer support for Phonak, Unitron, AudioNova, and Sennheiser products. In this role, you’ll provide both technical and audiological support to our customers, assisting them with troubleshooting, fittings, and purchasing options. You will also actively participate in audiology-related projects and engage with customers and team members alike.

What you’ll do:

• Provide professional audiology and technical support via phone and email, including troubleshooting product issues, software, and NOAH system concerns.
• Guide customers through hearing aid fittings, software, and purchasing options.
• Collaborate with the sales and other teams by offering audiology and technical expertise as needed.
• Troubleshoot repair and remake issues, working with operations and customer service to gather information and resolve concerns.
• Document and report issues raised by customers in Salesforce, ensuring clear and accurate case management for both new and existing products.
• Represent the brand at trade shows, open houses, and other events as needed, including presenting audiological content in both live and virtual settings.
• Support customers in clinics with challenging fittings and provide ongoing technical support.
• Occasionally support Sonova at events in the field as required.

What you bring to the team:

• Certified Audiologist or Hearing Instrument Specialist with a strong background in audiology.
• Bilingual (French & English) – fluency in both written and spoken communication is essential to support our diverse customer base.
• Willingness to present audiological content at events, webinars, and other opportunities.
• Minimum one year of clinical experience working with hearing aids and related technologies.
• In-depth knowledge of hearing aids and related audiology technologies.
• Curious, eager to learn, and committed to staying current with the latest advancements in the field of audiology.
• Strong interpersonal skills with a focus on resolving customer complaints diplomatically, both in writing and on the phone.
• Ability to manage multiple tasks and prioritize work in a fast-paced environment, working both independently and as part of a team.
• A commitment to delivering outstanding service and building lasting relationships with customers.

What makes us a great place to work for:

• Exciting and challenging work environment

• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans
• We change lives through our products and services – help us make a difference!

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

Take a look at how you can Create Sense with us!

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.