Shipping Team Leader

SHIPPING TEAM LEADER

Overview: The Shipping Team Leader for Sonova Canada is responsible for maintaining proper work distribution in the team by organizing and monitoring work flow. 

 What you’ll do:

• Ensure all orders are checked prior to shipment and are shipped on time    
• Ensure all processes and procedures are being followed 
• Ensure all files are properly organized and stored
• Monitor and maintain proper work distribution in the team.
• Maintain clean and healthy work environment in the team
• Identify and resolve problems with ordered items with customer service
• Ensure invoicing problems are communicated and resolved 
• Organize picking documents for optimal efficiencies 
• Monitor b/o list and communicate with inventory planning/inventory control regarding availability issues 
• Work with customer service regarding all delivery issues with customer orders and adjust customer orders for alternate product accordingly
• Ensure shipping work instructions are documented and followed
• Enforce compliance with company quality, safety and ESD guidelines
• Investigate corrective actions and together with other team leads identify / implement solutions according to quality standards 
• Provide professional communication with other teams and management
• All other duties and tasks as assigned by Line Manager

What you bring to the team:

• Highschool Diploma
• 1-2 years experience working in a warehouse environment
• Good organizational skills and detail oriented
• Ability to lead, assemble and motivate a team
• Proactive and a hands-on hard worker, performance-oriented 
• A strong set of personal business values that coincide with the values of the company; must have absolute integrity, high level of ethics and trustworthiness.
• Flexibility in changing and growth oriented environments.
• Ability to work in a team environment
• Ability to work with minimal supervision
• ability to help team members with technical issues in the functional area
• Resilient in the face of change and challenge
• Ability to follow work instructions precisely
• Proficient Computer skills
• Excellent verbal and written communication skills in English

What makes us a great place to work for:

• Exciting and challenging work environment

• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

We change lives through our products and services – help us make a difference!

Sonova Canada has been recognized by HRD Canada as one of Best Places to Work 2023.

Take a look at how you can Create Sense with us!

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.