Client Care Representative - Central Services

We are looking for an enthusiastic and dedicated Client Care Representative to join our Central Services team in our North Sydney Support Office.

This role is a permanent, full-time position - Monday to Friday. 

Who are we?

Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

You will provide an exceptional level of service to all of our clients and play an integral role in the day to day functions of the company.

Your duties will include:

• Answering a high volume of incoming phone calls
• Conducting outbound phone calls to our existing client base
• Managing the appointment books for our clinicians
• Scheduling and confirming appointments for clients
• Assisting with client and doctor enquiries
• Providing basic troubleshooting for hearing devices over the phone and via email
• Responding to voicemails & emails
• Receiving and placing orders

What do you need to be successful in this role?

You will be working with people with hearing impairment on a daily basis. To be successful in the role it is vital that you have excellent verbal and written communication skills and lots of patience.

The successful applicant must possess the following attributes:

• Demonstrated experience working within a team environment.
• Experience working in an inbound call centre or fast-paced reception role is highly desirable.
• The ability to operate effectively in an environment of a high and varied workload.
• Demonstrate judgement and advanced skills in the delivery of administrative services.
• A warm, collaborative, can-do attitude.
• Exceptional customer service focus.
• Excellent problem solving skills.
• Excellent computer skills.

Why work with us?

• Competitive remuneration package 
• Salary packaging options
• Paid parental leave
• Generous employee discounts on Sonova Products for yourself and your family
• Ongoing training and support to help you grow and excel in your career
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub 
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sound interesting?

If you feel that this opportunity is right for you, we would love to hear from you!