North Sydney, Australia
Customer Engagement Consultant - CEC Team (FT)
Join a Winning Team. Drive Sales. Change Lives.
We’re seeking for motivated, people-focused sales professionals to join our high-performing Customer Engagement Centre Team. If you love connecting with people and achieving results, this is your opportunity to build a rewarding career and be recognised for your impact.
Your Impact
As a Customer Engagement Consultant, you’ll connect with new and existing clients, start meaningful conversations, and book appointments across our 180+ clinics nationwide – helping more people access life-changing hearing solutions.
This is a target-driven role where your sales skills and ability to convert leads will directly contribute to business growth and your own success.
This is a permanent full-time opportunity where you can build a meaningful career and be recognised for the impact you make.
What You’ll Do
- Make high-volume outbound calls to engage existing and prospective clients
- Convert leads into appointments by applying persuasive communication and benefit-based selling techniques
- Promote our services and product range with confidence and empathy
- Accurately manage client information using our patient management system (PMS)
- Consistently meet and exceed daily, weekly, and monthly KPIs
- Build instant rapport and deliver a positive, memorable client experience
About You
We’re looking for a driven, results-focused professional who takes ownership and thrives in a performance-based environment. This role operates in a hybrid inbound and outbound contact centre environments, where you’ll support customers who contact us while also proactively reaching out to help people access hearing care. You will bring:
- Contact centre, sales or telemarketing experience (inbound and outbound)
- A sales mindset with a genuine desire to help people
- A clear, confident and persuasive phone manner
- Proven success achieving and exceeding KPIs
- Strong listening skills and the ability to build rapport quickly
- Experience using CRM systems and Microsoft Office tools
- Resilience, energy, and self-motivation
- Creativity and takes accountability
Who We Are
We’re a global leader in innovative hearing solutions, with a presence in over 100 countries. When you join us, you’re joining a mission to create a life without limitations through the power of sound.
Why You’ll Love It Here
- Competitive base salary + performance bonuses
- Flexible work hours (9am–5pm or 10am–6pm)
- Hybrid working options for better work–life balance
- Paid Parental Leave & Birthday Leave
- Discounts at 500+ retailers through our Employee Enrichment Hub
- Generous employee discounts on products for you and your family
- Access to LinkedIn Learning, Wellbeing Centre & EAP
- Real opportunities to grow your career with a global industry leader
- A values-driven, inclusive culture and a supportive team that celebrates wins together
Be Part of Something Bigger
We win as a team. We value diverse perspectives, grow talent from within, and believe that every call can make a difference.
Take the next step in your sales career—apply now and turn your communication skills into real impact.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.