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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Oslo, Norway

Audiology & Sales Support B2B/B2C

165817

As an Audiological Sales Support Specialist, you will play a key role in delivering exceptional audiological and product support to both customers and internal stakeholders. Acting as a trusted expert, you will help ensure that hearing care professionals and end users receive accurate technical guidance, product expertise, and timely support across multiple channels.
In return for your audiological knowledge, customer-focused mindset, and strong coordination skills, you will join a collaborative team where you can make a meaningful impact every day. You will have the opportunity to develop your expertise in innovative hearing care technologies while contributing to an outstanding customer experience and helping improve the lives of people with hearing loss.

 

More about the role

 

  • Provide first-line audiological and product support to B2B customers, consumers, and internal stakeholders via phone, email, and other communication channels.
  • Conduct hearing solution programming, technical troubleshooting, and respond to product-related inquiries.
  • Support translation and validation of audiological content related to product launches, training materials, and B2B/B2C communications.
  • Collaborate closely with Sales, Marketing, Customer Service, and Support teams to deliver a consistent customer experience.
  • Support operational coordination activities, local product launches, and customer support initiatives as required.
  • Contribute to continuous improvement initiatives while ensuring compliance with company policies, processes, and quality standards.

 

More about you

 

  • Certified Audiologist with clinical audiology experience and strong technical knowledge of hearing care solutions.
  • Fluent in Norwegian with strong written and spoken English skills.
  • Experience in customer support, technical support, sales support, or a customer-facing healthcare environment.
  • Strong product and troubleshooting skills with the ability to communicate complex technical information clearly.
  • Structured, proactive, solution-oriented, and capable of effectively managing multiple priorities.
  • A positive, collaborative team player with excellent interpersonal and customer service skills.

 

More about what we offer

 

As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.


Candidates are invited to submit their application in English. The deadline for applying is Oct 25th, 2026.


For this vacancy only direct applications will be considered.

 

 

Som audiograf i supportteamet vil du ha en viktig rolle i å levere audiologisk støtte og produktveiledning av høy kvalitet til både kunder og interne samarbeidspartnere. Som faglig rådgiver vil du bidra til at audiografer, annet fagpersonell og sluttbrukere får rett teknisk veiledning, god produktkunnskap og rask hjelp gjennom flere kommunikasjonskanaler.
Hos oss vil din audiologiske kompetanse, kundeorientering og evne til å koordinere bli høyt verdsatt. Du blir en del av et kompetent og samarbeidsorientert team, hvor du får mulighet til å gjøre en forskjell hver dag. Du vil kunne videreutvikle kunnskapen din om innovative hørselsteknologiske løsninger, samtidig som du bidrar til gode kundeopplevelser og bedre livskvalitet for personer med hørselstap.

 

Mer om stillingen

 

Dine viktigste arbeidsoppgaver vil være å:

 

  • Levere førstelinje audiologisk support og produktstøtte til B2B-kunder, sluttbrukere og interne samarbeidspartnere via telefon, e-post og andre kommunikasjonskanaler.
  • Programmere høreapparater, utføre teknisk feilsøking og besvare produktrelaterte spørsmål.
  • Bidra til oversettelse og kvalitetssikring av audiologisk innhold knyttet til produktlanseringer og kommunikasjon rettet mot B2B- og B2C-markedet.
  • Samarbeide tett med salg, marked, kundeservice og support for å sikre en helhetlig og god kundeopplevelse.
  • Bidra med operativ koordinering, lokale produktlanseringer og kundestøtteaktiviteter ved behov.
  • Bidra til kontinuerlig forbedring og samtidig sikre at arbeidet utføres i samsvar med selskapets retningslinjer, prosesser og kvalitetskrav.

 

Vi ser etter deg som

 

  • Er autorisert audiograf med grunnleggende klinisk erfaring og teknisk kunnskap om hørselsteknologiske løsninger.
  • Behersker norsk flytende og har gode skriftlige og muntlige engelskkunnskaper.
  • Har erfaring fra kundeservice, teknisk support, salgsstøtte eller et kundeorientert helsefaglig miljø.
  • Har grunnleggende ferdigheter innen teknisk feilsøking og evne til å formidle kompleks teknisk informasjon på en tydelig og forståelig måte.
  • Er proaktiv og løsningsorientert, tør å tenke nytt og ser endringer som en mulighet til å utvikle og forbedre måten vi jobber på. Samtidig arbeider du strukturert og håndterer flere oppgaver på en god måte.
  • Er positiv og en god lagspiller, med gode mellommenneskelige ferdigheter og et sterkt engasjement for god kundeservice.

 

Det er et pluss, men ikke et krav, om du har

 

  • Mastergrad innen audiologi, pedagogikk eller et annet relevant fagområde.
  • Kjennskap til CRM-systemer og SAP.
  • Erfaring med administrative ordreprosesser og hørselsteknologiske produkter og systemer.

 

Kandidater oppfordres til å sende inn søknaden sin på engelsk. Søknadsfristen er 25. oktober 2026.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Recruitment Fraud Warning

We have become aware of fraudulent recruitment activities in which individuals falsely claim to represent Sonova or recruitment agencies acting on our behalf. These individuals may contact potential candidates by email, messaging services or other channels and may offer employment opportunities or recruitment-related services, such as CV preparation or review, in exchange for payment.

Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us.

Please exercise caution if you receive an unsolicited communication claiming to relate to a vacancy at Sonova, particularly if it requests payment, financial information or other sensitive personal information.

If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website.

Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.

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