Laboratory Technician-Portland & Scarborough, ME

True North Hearing Centers, part of AudioNova

Location: Portland & Scarborough, ME

2401 Congress St. Suite 3 Portland, ME 04102

248 US Route 1 Scarborough, ME 04074

Hourly Rate & Schedule: $20.00-23.00 an hour, based on experience

Monday-Friday 8:30am-5:00pm

Position Summary:

The Lab Tech performs functions associated with the service of hearing aids and accessories including cleanings and modifications, and basic office duties.

What We Offer:

• Medical, Dental, Vision Coverage
• 401K with a Company Match 
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
  • • No Nights or Weekends!
• Legal Shield and Identity Theft Protection 
• 1 Floating Holiday per year

Responsibilities & Duties:

• Greet patients with a positive and professional attitude
• Collect patient intake forms and maintain patient files/notes
• Receive inbound calls, schedule/confirm appointments for new and repeat patients
• First level support to patients, answer questions, check patients in/out, collect and process payments
• Processes returns/refunds, as well as returning aids for credit, under the direct supervision of a licensed Hearing Care Professional
• Process repairs, under the direct supervision of a licensed Hearing Care Professional
• General knowledge and ability to sell accessories such as batteries, etc.
• Support in processing patient orders, receive all orders and verify pick up, input information into all relevant systems
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including office cleanliness
• Timely and effectively manage inventory, order/monitor stock hearing aids, and submit supply orders as needed
• Clean & performance checks on Hearing Aids and accessories
• Provide Hearing Aid/accessory service assistance to walk-in patients
• Support the HCPs with Hearing Aid/accessory modifications.
• Visually inspect Hearing Aids/accessories and identify defects as required
• Perform general routine machine maintenance and daily workstation clean-up
• Meet established individual goals
• Assist with event planning and logistics of community outreach events to promote the AudioNova brand and generate demand.
• Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
• Adhere to AudioNova brand standards
• Other duties and responsibilities as assigned

Job Qualifications

Education:

•High School Diploma or equivalent

Certifications:

•Not applicable 

Industry/Product Knowledge Required:

•Demonstrated understanding of ESD and handling of materials in accordance with safety procedures

Skills/Abilities:

•Modify Hearing Aids and accessories

•Provide Hearing Aid/Earmold service assistance to walk-in patients

•Support the HCPs with Hearing Aid/accessory modifications

•Clean and check Hearing Aids

•Excellent manual dexterity, use small hand tools and light bench equipment

We love to work with great people and strongly believe that a diverse team makes us better.  We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted.  All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

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