Apply now »

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Remote, United States

Key Account Specialist

162173

Are you energized by solving problems, building strong customer relationships, and keeping complex operations running smoothly? We’re looking for a Key Account Specialist who thrives in a fast-paced environment and is passionate about delivering an exceptional customer experience.

In this high-impact role, you’ll support some of our largest and most strategic customers—partnering closely with Key Account Managers and internal leaders to ensure flawless execution, rapid issue resolution, and a customer journey that feels effortless.

If you’re proactive, detail-oriented, and driven by a customer-first mindset, this is an opportunity to make a meaningful difference every day.

 

Responsibilities:

  • Partner with Key Account Managers and leadership to execute account strategies and support business objectives
  • Build and maintain strong, long-term relationships with key audiology practices, multi-location groups, and high-volume customers
  • Serve as the primary internal point of contact for day-to-day inquiries and operational support
  • Monitor order status proactively, resolving delays, discrepancies, or errors before they become problems
  • Document customer interactions, issues, and opportunities using CRM tools
  • Communicate clearly and consistently with customers, ensuring commitments are met and risks are escalated appropriately
  • Support coordination, execution, and follow-through on key account initiatives
  • Drive high levels of customer satisfaction through responsiveness, professionalism, and service excellence

 

 

 More about you:

  • High school diploma or equivalent; bachelor’s degree preferred
  • 4+ years in Inside/Outside Sales, Customer Support, or Medical Device Sales (Hearing Healthcare a plus)
  • Strong customer service mindset with excellent communication skills
  • Highly organized, detail-oriented, and able to manage multiple priorities
  • Proven collaborator with the ability to influence without authority
  • Confident presenting to customers and internal leaders
  • Strong problem-solving and root-cause analysis skills
  • Solid commercial awareness and understanding of customer value and retention risks
  • Proficient in MS Office; strong technical aptitude
  • Skilled in building clear, concise PowerPoint presentations

 

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria?  If you’re willing to go all in and learn we'd love to hear from you! 

 

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact  

 

 What we offer:

  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
    • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
    • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $57,000 – $72,000. This role is also commission eligible. 

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Apply now »