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Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

San Mateo (CA), United States

Customer Relationship Specialist - San Mateo, CA

Who we are

Connect Hearing is a national network of hearing healthcare providers supplying hearing solutions to those in our communities. We are part of international hearing healthcare company, Sonova.

Position Overview

As a Customer Relationship Specialist, you are the face of Connect Hearing – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous, and efficient service to our patients, Customer Relationship Specialists (CSR) are also responsible for ensuring patient satisfaction and clinic growth. You are one of the most important parts of Connect Hearing and assist the clinic in generating patient traffic and offering excellent service to those who are in your care and in your community.

Basic Qualifications

· Previous experience with Microsoft Office suite

· Current or previous experience in a sales position with clear goals and/or commission

· Customer service mindset

· Community drive to grow business

· Communicate clearly and effectively to those with hearing loss

· Courteous, patient, and professional demeanor

· Excellent communicator

Preferred Qualifications

· Experience with medical device sales

· Experience with CRM Software

· Record of successful sales and growth

What’s in it for you:

· Competitive salary and commission available for completed sales

· Internal advancement and training opportunities

· Full Medical, Dental, and Vision Insurance coverage

· 401K with a company match

· Free hearing aids for our employees

Join Us today!

Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.