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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Sao Paulo  , Brazil

Support IT Analyst

Support IT Analyst


São Paulo, Brazil

 

The Support Analyst II is responsible for providing technical support to internal and external customers, focusing on point-of-sale systems, ERP applications, and related technologies. This role ensures system stability and operational efficiency by resolving incidents, supporting users, and collaborating with cross-functional teams.

 

Responsibilities:

  • Respond to and resolve technical support tickets related to systems and applications
  • Perform troubleshooting, diagnostics, and remote or onsite support when required
  • Manage incidents, bugs, and system integration issues
  • Support users with system functionalities, configurations, and processes
  • Assist with system parameterization and configuration of modules
  • Document tickets, procedures, and solutions within ITSM tools such as ServiceNow
  • Collaborate with development, infrastructure, and operations teams
  • Perform validation testing after system updates or fixes
  • Identify and propose process improvements and automation opportunities
  • Support software installation, updates, and maintenance

 

More about you:

  • Degree in Information Technology, Business Administration, or related field
  • Experience supporting point-of-sale (POS) systems and ERP solutions
  • Knowledge of MS SQL Server for queries and analysis
  • Strong troubleshooting and technical support experience
  • Ability to diagnose issues and implement effective solutions
  • Strong communication skills and ability to support users across different levels

 

Nice to have:

  • Experience with system integrations (API/EDI)
  • Experience with Service Desk tools (ServiceNow, Zendesk, Jira)
  • ITIL, MCP, or MCSA certifications
  • Intermediate English

 

PLEASE SUBMIT RESUMES IN ENGLISH

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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