Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Sechelt, Canada

Customer Care Representative

Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? 

Are you passionate about providing customer service that exceeds expectations?


If so, we think you belong here at Connect Hearing as a Customer Care Representative!


Who we are:

Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands.  We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Working Location: Sechelt, BC 

Reporting to: Regional Clinic Manager


A day in the life of a Customer Care Representative involves:

•    Providing exceptional customer service in person, over the phone and by email

•    Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals    

•    Managing and maintaining client accounts while building relationships

•    Working with insurance companies to ensure successful third-party billing operations

•    Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!


What you get in return:

•   20 dollars/hour starting wage based on full-time employment

•   Extended Health Benefits Package from day one

•   3 weeks vacations to start, increasing with tenure

•   6 days of personal time in your first year

•   Additional days off, including your Birthday!

•   Monday – Friday (business hours)   

•   Eligible for Quarterly Bonus

•  Growth and development opportunities including education sponsorship


We'd love to hear from you if:

•    You possess strong communication and customer service skills

•    You have experience or would enjoy working on and reconciling accounts receivable

•    Your aligned with our value of helping others

•    You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge


 Don't think you meet  the criteria?

 If you’re willing to go all in and learn, we'd still love to hear from you! 

 Apply today, we look forward to reviewing your application!


More About Us:

We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.


Connect Hearing is a proud to be a member of the Sonova Family of brands.  Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations.   Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova –  Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.