Apply now »

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Seoul, Korea, Republic of

Commercial Customer Support Specialist

157121

Ensuring that everything starts and ends with the customer.

The responsibility of the Commercial Customer Support Specialist is to increase customer satisfaction and retention by providing dealers and colleagues with accurate, consistent, timely, and meaningful information. Duties include building rapport and collaborative relationships with customers, enter orders accurately, apply discounts after proper approvals, provide pricing, inform customers of backorders with estimated ship dates, interface with Supply Chain, Accounts Receivable, Marketing, Service, Warehouse and Technical Support, attend product trainings, and maintain organized customer files.

 

Job Responsibilities

  • Apply knowledge of company products/work processes to efficiently process customer information and respond to inquiries, concerns and complaints in a diplomatic manner
  • Ensure orders are entered and moved through the system to shipping accurately and promptly
  • Apply correct prices and approved discounts after seeking or receiving proper approvals
  • Assist with billing questions, order status, and tracking inquires
  • Maintain updated, organized files on all assigned customers to include sales orders
  • Analyze customer accounts and promptly make corrections and/or modifications to files
  • Complies with all Company policies, processes, and regulations
  • Provide up-to-date order reports in timely manner

Job Requirement

  • Bachelor’s Degree in Business Management, Logistics Management or equivalent

  • 3-5 years Customer Service experience in Sales order management

  • Understanding and experience in customer specific portals related to order process, logistics and delivery booking | slots

  • Strong, accurate data entry skills

  • Good organiational skills with excellent follow-through
  • Good problem-solving skills

  • Superior customer service attitude; able to handle difficult customers with diplomacy and tact

  • Excellent communication and interpersonal skills

  • Proficient in spoken and written English

The Sennheiser brand

The Sennheiser brand stands for premium quality in the field of audio products. 
At Sonova Consumer Hearing, we develop and offer consumer devices such as headphones, soundbars and speech-enhanced hearables under the brand license of Sennheiser.

The business is headquartered in Wedemark, Germany, and has approximately 650 employees worldwide. To continue to be among the best in the industry, we are always on the lookout for outstanding talent.

Apply now »