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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Seoul, Korea, Republic of

Key Account Manager

158586

Primary Job Responsibilities
Financial Reports Review weekly / monthly / quarterly run-rate to monitor business progress against targets and plans Define problems and develop solutions to recover gap between targets and actual results Develop new channels / customers according to company strategy and direction Business process Always ensure and maintain effective time management strategy Review customer PSI (purchase-sales-inventory) weekly / monthly / quarterly to; Identify problem SKUs in supply / sales run-rate / inventory Work with customers developing / executing / managing performances Forecast market demands for next 4 months based on historic seasonality data, competitor activities, and recent market trends Develop activities generating demands from end-users Monitor supply visibility of all models and maintain customers informed in timely manner for order placement and sales Train customers and retail partners for new and existing products with effective sales guides Co-work with Sennheiser Korea marketing team and customers for plan / execute / ramp-up new product launching activities Customer Satisfaction Respond to all customer requests within a timely manner Provide all customers with relevant product / supply information in timely manner Resolve issues in accordance with customers and end-users’ expectations Escalate all unresolved matters in timely manner (within 24 hours) to the relevant manager Learning and growth Attend all company functions (e.g. Annual Kick-off, trainings and sales meetings Attend in company provided training as required Adhere to human resource polices including anti-discrimination, harassment and victimization policies Adhere to workplace health and safety policies and contribute to safe and clean work environment Adhere to company travel policy Adhere to additional company policies
Additional Job Responsibilities
Other ad-hoc works and reports Supporting and taking share of tasks needed for office and team

Qualifications and Experience
Minimum Qualifications	3-8 years in sales, product management and/or trade marketing Proven track record & experience in retail and etail business, trade partner management, price negotiation, customer expectation management, trade marketing, etc. Good team player With a flexible can-do attitude and solution oriented thinking Strong documentation and presentation skill Able to establish and maintain positive working relationships with others both internally and externally Strong understanding in etail platforms such as Coupang, Naver etc. Good communication skills with fluency in English speaking and writing.
Preferred/Additional Qualifications	Degree in Business Administration. Strong interest in consumer audio and gadgets
Minimum Experience	3 to 8 years of sales experience in consumer products.
Relevant/Additional Experience	Strong understanding and experience in digital marketing
Industry preference	Background in consumer electronic products

The Sennheiser brand

The Sennheiser brand stands for premium quality in the field of audio products.
At Sonova Consumer Hearing, we develop and offer consumer devices such as headphones, soundbars and speech-enhanced hearables under the brand license of Sennheiser.

The business is headquartered in Wedemark, Germany, and has approximately 650 employees worldwide. To continue to be among the best in the industry, we are always on the lookout for outstanding talent.

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