Apply now »

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Seoul, Korea, Republic of

Senior Repair Specialist

 

Position

Repair Specialist

 

Group Company, Country, Location

Sonova Korea, Seoul

Functional Area

Production

Department

Operation

Cost Center

Phonak

 

Full Time Equivalent (FTE)

1

Role Family / Sub-Family / Role Profile

Production / Product Services / Advanced Product Services Operator

Reports to

John Park

Travelling Requirement

 

 

Purpose of the Job

The purpose of this role is to specialize in the customization, production, and repair of hearing aids, including ITE, cShell, eMold, and slim tip models. This position is also responsible for repairing and servicing RIC devices to ensure optimal performance and customer satisfaction.

 

 

 

 

Tasks & Responsibilities
  • Repair and troubleshoot ITE, RIC, BTE, and DWA products, utilizing advanced repair technologies for each.
  • Provide repair and maintenance services for FM products.
  • Perform rework (repair) and technical support for ITE products.
  • Respond to customer inquiries, identify issues, propose solutions, and provide procedural support.
  • Analyze and comprehend data, creating detailed reports to track and improve repair processes.

 

 

Qualifications

Need to have

Nice to have

Basic Education

 

Degree in Audiology, Electronics, Electrical Engineering, or a related field

Work Experience

At least 3 years of experience in assembling and repairing hearing aids

Relevant experience in the same industry

Professional Competencies
  • Basic understanding of hearing aid assembly, including tasks such as coating, kitting, and processing, with a willingness to learn and improve skills.
  • Ability to assist in diagnosing and repairing hearing aids, including RIC, BTE, and ITE models, under supervision and guidance.
  • Strong customer response skills, with the ability to communicate effectively, identify issues, and assist in finding solutions.

 

Language(s) / Level

Korean / Native proficiency

English / Basic

 

IT skills

MS Office

 

 

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
158841

Apply now »