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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Singapore, Singapore

DtC Program Manager APAC

As the DTC Program Manager, APAC, you are responsible for driving the deployment and performance of Sonova's direct-to-consumer eCommerce capability across the Asia Pacific region. Working in close collaboration with the eCommerce Director, this role ensures that global eCommerce strategy lands with regional relevance, commercial discipline and execution pace across APAC markets.

As the primary Digital Office interface for APAC, you'll build direct relationships with regional and country commercial teams, translates global eCommerce standards into locally executable plans and hold markets accountable for deployment milestones and performance outcomes.

 

In this role, you will be in charge of:

 

APAC eCommerce Deployment 

    • Lead the deployment of Sonova's DtC capability across APAC markets, ensuring global platform standards are localised effectively and activated with commercial discipline
    • Manage the end-to-end market launch process across APAC, from readiness assessment through go-live and performance stabilisation
    • Identify and resolve market-specific barriers to DtC deployment — regulatory, technical, commercial or organisational — escalating where global decisions are required
    • Track deployment milestones across APAC markets and hold country teams accountable for execution commitments

  • Regional Market Interface

    • Act as the primary Digital Office contact for APAC regional and country commercial teams on all DtC topics
    • Build and maintain direct working relationships with regional and country leaders, ensuring global DtC strategy lands with local relevance and execution commitment
    • Gather regional market intelligence — consumer behaviour, platform dynamics, regulatory environment — and feed structured insights back to the eCommerce Director to inform global strategy

    Platform & IT Interface

    • Translate APAC market requirements into structured platform briefs for the eCommerce Director and IT, ensuring regional needs are captured accurately before development begins
    • Track platform delivery against APAC deployment requirements, flagging deviations and managing scope changes with IT and the eCommerce Director
    • Ensure global platform standards are applied consistently across APAC deployments without stifling locally necessary adaptations

    APAC DtC Performance

    • Own eCommerce performance tracking across APAC markets, providing the eCommerce Director with a consolidated and accurate view of regional outcomes
    • Monitor performance against global KPI frameworks — revenue, conversion, basket size, customer acquisition and retention — identifying gaps and working with country teams to drive improvement
    • Escalate persistent performance issues to the eCommerce Director with diagnosis and recommended resolution options

    Digital PMO Interface

    • Feed structured and timely APAC DtC program updates to the Digital PMO for cross-pillar portfolio tracking
    • Flag regional delivery risks and market-specific blockers to the Digital PMO for escalation
    Participate in portfolio governance reviews as the accountable owner of APAC

 

Your background:

 

  • 6+years in eCommerce program management, digital commerce operations or direct-to-consumer deployment in a multinational organisation
  • Demonstrated experience launching and scaling eCommerce in APAC markets, with strong understanding of regional commercial dynamics, consumer behaviour and platform ecosystems
  • Track record of managing multi-market deployment programs with accountability for timelines, adoption and performance outcomes
  • Experience engaging and influencing country and regional commercial teams to drive eCommerce execution in market
  • Familiarity with DtC platform delivery and IT interface
  • Able to translate market requirements into structured briefs without being a technical expert
  • Fluent in English, any other language such as Japanese, Korean or Hindi is considered a plus

 

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
165250

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