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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

South East, United Kingdom

Hearing Wellness Advisor-Guildford

Hearing Wellness Advisor / Retail Sales Advisor – World of Hearing Guildford


Full time working 37.5hrs (Includes Saturday rota)

If you’re outgoing, enjoy helping people and confident approaching customers, we want to hear from you. We’re looking for team members who can advise and support the promotion of our services in store. We provide full training and reward our Hearing Wellness Advisors with a competitive salary and company benefits. It’s a great opportunity to develop a career within a retail health environment.

At our World of Hearing store you will be working with a store team at the leading edge of Boots Hearingcare and hearing service provison.

A Hearing Wellness Advisor with Boots Hearingcare will:

  • Communicate brilliantly to provide customers with information about Hearingcare and personalised advice on looking after their ear health and hearing
  • Perform routine hearing screening tests and book hearing assessments for the Audiologists as appropriate
  • Assist customers with hearing aid maintenance and care
  • Sell and promote use of consumables and ear care products. With time and where required train in specialised Hearingcare services including wax removal through Micro Suction to support the audiologist when needed or other screening health checks related to hearing
  • Support the stores KPIs by keeping your own and the store Audiologists’ diaries busy with appropriate appointments
  • Work with Boots Opticians and Pharmacy promoting hearing care

A Hearing Wellness Advisor will have:

  • Confidence in approaching and actively engaging customers
  • An interest in store targets and be a team player in hitting them
  • Ability to attend our training centre
  • Self-reliance, taking accountability for your own learning and performance in store
  • Interest in becoming knowledgeable about hearing health and care pathways
  • Experience of working in a retail/healthcare environment an advantage
  • Great partnership with the resident Hearing Aid Audiologists and in store team
  • Experience of operating basic level technology devices, iPads, and computers

Training and expectations

During your initial core training you’ll spend 3 individual weeks away from home in the Boots Hearingcare Academy* (Birmingham ) as well as training in store and online sessions. You will recieve additiional specific World of Hearing training. Once qualified, you’ll be supporting our customers and the instore team of Audiologists in achieving store targets by actively approaching and engaging with customers, providing specialised advice and access to hearing care information.

We offer a competitive salary of £21k, comprehensive benefits package (including Boots staff discount) and a results based quarterly bonus scheme paying out at 9.5% to 28.5% of basic salary.

This is a ful time role. Successful applicants will be subject to a satisfactory enhanced DBS Check.

*travel reimbursement and accommodation will be provided


Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.