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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

South West, United Kingdom

In-Store Support Associate-Yeovil

In Store Contact Centre Agent – Yeovil

Boots Hearingcare, is one of the UK’s leading hearing care providers and we pride ourselves on a reputation for excellent service, clinical standards and great value for money. Our customer centric approach gives us the opportunity to offer leading innovation and technology through one of the UK’s most trusted brands.


Our Support Office, in Llandudno is home to functions including our contact centre, commercial and procurement, finance, IT and much more.

Working for Boots Hearingcare is about more than a career, we are a team with purpose, we believe no one should live with untreated hearing loss and we are passionate about restoring people’s worlds.


As an In-Store Contact Centre Agent, your role will entail:

· Meeting and greeting customers who arrive in store for appointments.

· Answering incoming calls from customers in a highly professional, friendly manner.

· Conducting daily targeted and prioritised outbound calls to make appointments.

· Working with coordinators on which stores to reschedule appointments.

· Putting care for our customers and colleagues at the forefront of everything you do and acting with integrity and accountability.

· A commitment to being part of one of the best teams in the industry by striving for excellence and inspiring those around you.

· Striving for excellence by embracing ongoing innovative improvements to new ways of working and service provision whilst aiming to be the best you can be.


As a In-Store Contact Centre Agent, you should be able to:

· Communicate brilliantly by providing best in class customer service in person, by phone and by email.

· Put care for your customers and colleagues at the forefront of everything you do by providing exceptional customer service and taking accountability for yourself and the store you work in.

· Be able to build empathy with customers having possible communication difficulties.

· IT literacy, with good working knowledge of Microsoft Office, particularly Word and Excel and the ability to learn and adapt to various systems.

· Be able to stay away from home for 1 week during your training period. (accommodation and basic expenses paid).


We offer a comprehensive benefits package because we care about our colleagues and aim to build the best teams.

· Competitive Salary

· Access to the our Support Colleague Bonus Scheme (up to 18% of salary)

· Boots discount card (after 6 months probationary period)

· Discounted flu vaccine at Boots Pharmacies

· Pension Scheme

· Permanent Health Insurance

· Life assurance cover

· Long service awards

· Annual leave entitlement starting at 25 days rising with length of service increments to a maximum of 30 days plus bank holidays (pro-rata)


This is a part time role working 22.5 hours per week on Monday, Tuesday and Wednesday, based in our store in our Yeovil store. If successful in being offered a role, due to the nature of the business, successful applicants will be subject to a satisfactory DBS Check.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.