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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Staefa, Switzerland

End User Computing Support

Your role will provide technical support for end-users, troubleshoot hardware/software issues, and escalate complex problems. You will ensure smooth IT operations by resolving incidents, maintaining systems, and assisting with basic network and application support.

We are seeking a candidate who can effectively work under pressure, demonstrates strong prioritization skills, is self-motivated with a high level of initiative, and possesses a strong work ethic and willingness to contribute. The ideal candidate will be flexible, precise in task execution, and have a conscientious and detail-oriented approach to work.

We offer full time job in our office in Staefa (only onsite, no home office option). 

 

Your tasks:

  • Advise and support users how to use Corporate IT tools, including basic IT instructions for new employees
  • Installation, configuration and operation of end user devices such as laptops, desktops, Mac, printers and mobile devices
  • Work as part of a broader IT team to improve processes to reduce incidents
  • Maintain user profiles and permissions
  • Coordinate device repairs through service provider and perform simple in house repairs.
  • Support users via ServiceNow ITSM
  • Setup training rooms and end user devices for events
  • MS Teams meeting room support
  • Specialised support for:  senior leadership positions in Sonova, production and head office departments
  • Liaising with Operational Technology Security COE to ensure that devices in production follows the security directive 

 

Your profile:

  • 3+ years of IT user support experience
  • Very good knowledge/work experience with technologies:

           - Windows 11 

           - Active Directory

           - MacOS / Jamf Knowledge

           - Networking skills

           - Broad MS Office and standard application knowledge

           - Basic knowledge of MS Azure

           - MS Server 2022 / DHCP / DNS knowledge

           - Hardware knowledge

           - Mobile device support

           - AudioVisual (AV) support

  • Good written and spoken English

 

We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles. 

 

Agnieszka Baka, Senior Talent Acquisition Manager, is looking forward to receiving your complete application via our online job application platform.
For this vacancy only direct applications in English  will be considered. 

 

Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa 

+41 58 928 01 01
 

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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