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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Staefa, Switzerland

Solutions Director Global Key Accounts

In this role, you will oversee relationships with key accounts, crafting customized innovation solutions tailored to their specific needs within the Hearing Instruments business. By blending strategic product management with account management, you will drive customer satisfaction, optimize product performance, and expand account growth.

 

Your tasks

 

  • Drive the end-to-end innovation roadmap for key accounts, aligning with customer needs and business priorities
  • Oversee product lifecycle, including competitive positioning, in-market performance, and improvements
  • Establish and maintain strong relationships with key accounts, acting as the primary contact for product-related matters
  • Collaborate with customers to identify opportunities and develop customized product offerings
  • Work with R&D, marketing, sales, and operations to define product specifications and ensure successful launches
  • Analyze market trends and develop strategic account plans to drive satisfaction, growth, and cross-selling opportunities
  • Deliver training on product features and benefits to key account stakeholders, ensuring alignment with internal teams
  • Track key account metrics, gather feedback, and implement improvements to enhance customer satisfaction and product success

 

Your profile

 

  • University degree in Business, Marketing, Biomedical Engineering, or any related field of study
  • 5+ years of working experience in product management, key account management, or related roles within the medical device industry
  • Strong understanding of the medical device market, industry regulations, and customer needs
  • Natural leader with the ability to motivate teams, blending transactional and transformational leadership styles
  • Proven strategic decision-making, problem-solving skills, and a high sense of commercial ownership
  • Excellent communication, negotiation, and interpersonal skills; able to work effectively within cross-functional teams
  • Proficiency in CRM software, product management tools, and project management techniques
  • Flexible in fast-paced environments, empathetic leadership, and a commitment to high ethical standards

 

Our offer
 
We can offer you a new challenge, with interesting tasks and much more – including an open corporate culture, flat hierarchies, support for further training and development, opportunities to take on responsibility, an excellent range of foods, sports and cultural facilities, attractive employment conditions, and flexible working time models in various roles. Employment level: 100%. 

 

Marcel Huber, Senior Manager Recruitment Delivery, CH & PL, is looking forward to receiving your complete application via our online job application platform.

 

For this vacancy only direct applications will be considered.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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