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Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, 

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Staefa, Switzerland

Support Engineer

 

 

Staefa, Switzerland

Support Engineer

This position offers the opportunity to work within an agile, international team of engineers dedicated to developing sustainable software platforms and fitting applications used by healthcare professionals around the world. In this role as a 2nd level support engineer, you will support Sonova’s 1st-level teams and international healthcare professionals by providing technical guidance and ensuring effective use of our products and software. 

 

Responsibilities:

• Provide friendly and competent technical support to 1st-level teams and healthcare professionals
• Analyze and troubleshoot technical issues reported by 1st-level support and customers
• Reproduce reported issues in the test environment in collaboration with the software verification team
• Escalate cases through the 3rd-level support process and work closely with software engineers
• Partner with IT and Production support teams to identify and resolve cross-functional issues
• Document issues, solutions, and progress in the appropriate tracking systems
• Share market and group company feedback with marketing and product management to support continuous product improvement

 

 More about you:

• Experience supporting PC desktop applications, mobile apps, and Bluetooth-enabled products
• Strong knowledge of Microsoft technologies, Windows operating systems, and mobile operating systems
• Ability to read and interpret log files with strong analytical skills to identify root causes
• A proactive, solution-oriented mindset with the ability to work independently
• A collaborative team player with strong communication and interpersonal skills
• Patient, professional, and committed to delivering high-quality support
• Fluent in English and German; additional languages are an advantage

 

What we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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