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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Takapuna (Auckland), New Zealand

ACC & Insurance Specialist

About Us

 

At Triton Hearing we’re changing hearing, for good!   We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives.  Our talented people work as a team to make this happen.  They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 14,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position:

 

About the Job

12-month fixed-term contract, 2 days per week, Monday & Friday 8:00am – 4:30pm.

 

We are looking for a dynamic, client-focused individual to join our Customer Service Centre Team based in Albany.

 

  • Reporting to the Specialist Team Leader this role would suit someone who is customer outcome-driven, has high attention to detail, has commercial acumen and is passionate about providing the best solutions for clients, our insurance partners and the business.
  • Accept and action inbound claim referrals from Insurers through emails and phone calls
  • Inbound call queries on the ACC and Insurance line from internal and external stake holders
  • Supporting clinics by liaising with Insurance Providers and independent Audiologists
  • Quote Generation and follow up
  • Outbound calling
  • Generating and checking invoices for clinics before sending to ACC
  • Reaching daily and monthly ACC and Insurance KPI Targets.
  • Monitoring and actioning scheduling requests for all clinics.

 

About you

  • Insurance or customer service centre experience preferred  
  • Computer proficiency required
  • Experience of diary management would be advantageous
  • Personable and calm
  • Confident dealing with the public, articulate with a great phone manner
  • Organised with high level of attention to detail and strong written communication skills
  • Able to communicate complex information

 

What’s in it for you?

 

Joining our team means becoming part of a vibrant and innovative community dedicated to changing hearing for good. At Triton Hearing we believe in fostering an environment that nurtures both personal and professional growth.

 

  • Competitive salary package + bonus
  • Triton Perks – exclusive discounts to over 80 retailers and service providers
  • We offer an extensive leave policy
  • Free Financial Advice Sessions

 

Join us at Triton Hearing as we redefine the possibilities of the hearing industry and leave an indelible mark on the lives of millions.

 

Give it a go! Apply now.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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