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Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Takapuna (Auckland), New Zealand

Contact Centre Team Leader

About Us

At Triton Hearing we’re changing hearing, for good!   We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives.  Our talented people work as a team to make this happen.  They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 14,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team! Apply now for the following position:

About the Job

The Customer Service Centre (CSC) is pivotal to Triton Hearing's success, actively engaging in delivering exceptional customer service through inbound calls while also playing a vital role in generating clinic appointments, revenue, and nurturing strong customer relationships via outbound calls.

  • Motivate and inspire our customer service centre team to deliver quality, focussed support and solutions for clients
  • Contribute as an active member of Triton Hearing management, championing issues, offering solutions and seeking wider business opportunities
  • Support the successful delivery of initiatives to support organisational strategy
  • Assist the Head of Contact Centre with all aspects of the CSC’s Human Resources, including coaching and development to ensure a highly motivated team and a high performance culture
  • Collaborate with HR in recruitment efforts ; screen resumes and conduct preliminary interviews to evaluate candidates' credentials and suitability.
  • Seek out industry-best practices to improve CSC Operations, working to achieve continuous improvement in performance

 

About you

  • 3+ years’ Team Leader experience, managing 4+ direct reports
  • Strong personal drive to develop teams
  • Passion for Client Service excellence
  • Understanding of call centre processes and lead time
  • Presentation Skills
  • Outstanding customer service aptitude.
  • Driven by results, with a keen focus on tracking and achieving objectives.

Whats in it for you?

Joining our team means becoming part of a vibrant and innovative community dedicated to changing hearing for good. At Triton Hearing we believe in fostering an environment that nurtures both personal and professional growth.

  • Competitive salary package + bonus
  • Substantial Parental Leave Package & Paid Partners Leave
  • Generous Wellbeing Allowance
  • Long-Service Recognition
  • Triton Perks – exclusive discounts to over 80 retailers and service providers
  • We offer an extensive leave policy including 1 ‘You Day’ and Birthday leave
  • Free Financial Advice Sessions

 

Join us at Triton Hearing as we redefine the possibilities of the hearing industry and leave an indelible mark on the lives of millions.

 

Give it a go! Apply now.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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